The Director, Stations - SFO provides leadership and strategic direction for the entire operation. This role will drive operational excellence and continuous improvement through McGee's ramp, baggage, fleet and administrative support team/metrics. They will coach, guide and mentor leaders responsible for day-to-day station operations and administrative support. . This person will drive ownership and accountability through their team to constantly deliver on customer key performance indicators (KPIs). The Director is responsible for building a collaborative team, who creates a culture of mutual respect and teamwork, while ensuring safety and service are fundamental operational priority.

This role reports to the Managing Director, Stations

KEY RESPONSIBILITIES

• Foster and maintain a culture where the safety of our team members and customers is our number one priority at all times.
• Develop positive relationships with customers, reinforcing our commitment to customer service and regularly validating that we are meeting/exceeding expectations
• Reinforce strong working relationships with Human Resources, Safety, Training, Alaska counterparts, customers and other engaged third parties (i.e. GSE providers)
• Model strong leadership, including but not limited to building relationships and trust, giving recognition, showing care for team members, providing feedback and coaching, accepting ownership and driving results.
• Promote a high-performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring and by providing regular and meaningful feedback.
• Drive leadership development, focusing building station leadership bench.
• Build processes and systems that drive continuous improvement throughout the operation, culture, safety, recruiting, administration and recognition.
• Develop long-term strategies while achieving short-term targets on vendor and internal scorecards.
• Drive operational performance metrics, ensuring results are achieved.
• Oversee strategies designed to eliminate delays, irregularities, safety and compliance concerns quickly and efficiently in conjunction with the General Manager, Operations.
• Oversee operational plans and daily work schedules in support of a 24/7 operation in accordance with the labor contract.
• Manage financial performance and develop strategies to improve productivity and cost performance.
• Develop and maintain standards in safety, compliance, attendance, team member development, discipline and performance standards.
• Drive key performance indicators focused on employee retention, attendance reliability and safety incidents benchmarks.
• Ensure recognition and celebration of performance
• Ensure compliance with company policies and all regulations of federal, state, and local airport authorities
• Ensure that facilities and assets are adequate and in excellent condition
• Establish and maintain a culture that encourages open communication, where all team members feel valued, connected, and engaged in the success of the operation
• Model and maintain an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
• Perform additional duties as required for the success of the business

QUALIFICATIONS

• Bachelor's degree preferred
• Five (5) years of leadership experience leading large groups of team members and multiple functions simultaneously in a fast-paced, service-focused environment required
• Five (5) years of airline experience with proven skills in station operations and administration, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations - preferred
• Exceptional communication and interpersonal skills required
• Excellent analytical and problem-solving skills required
• Experience with building and developing teams required
• Professional work ethic and demonstrated ability to work collaboratively with all work groups while addressing people courageously, directly and candidly
• Proven ability to direct the work of others in a positive way
• Strong leadership ability with a genuine desire to help others
• Able effectively communicate to a broad audience encompassing all levels of the organization
• Ability to juggle multiple tasks in a fast -paced environment
• Ability to work with and maintain confidential information
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
• Flexibility to work varied shifts, weekends, holidays required
• High school diploma or equivalent required
• Must be at least 18 years of age
• Must be authorized to work in the U.S.

CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company