Director of Customer Service (Local Candidates) Job at The Judge Group
Our client is currently seeking a
Director of Customer Service(Local Candidates only)
Seeking an experienced Customer Service Professional to lead the North American customer service department. Provide outstanding customer service to our customers by developing effective customer service procedures, implementing a continuous improvement culture, and setting customer satisfaction goals all while supporting the overall sales and gross profit strategy
This job will have the following responsibilities:
Qualifications & Requirements:
Seeking an experienced Customer Service Professional to lead the North American customer service department. Provide outstanding customer service to our customers by developing effective customer service procedures, implementing a continuous improvement culture, and setting customer satisfaction goals all while supporting the overall sales and gross profit strategy
This job will have the following responsibilities:
- Managing internal service center operations to meet/exceed P&L objectives
- Championing the development of leadership competencies that drive individual and team goals
- Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
- Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service ? as well measuring the results
- Hiring, training, and developing service center personnel
- Manage the Customer Service KPIs on time to respond
Qualifications & Requirements:
Bachelor?s degree in business administration or relevant field
A minimum of 5 years of proven experience in a customer service leadership position
Experience in managing customer database within ERP and CRM proficiency
Proficiency in Microsoft Office and customer service software
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