Company Description

Candidly was founded in 2016 to flip the script on what it means to plan, borrow, repay, and save for college. Today, we’re the category leader with the market’s most comprehensive AI-driven student debt and savings optimization platform. We partner with hundreds of top employers, financial institutions, and retirement record keepers, positioning Candidly to serve more than 35 million Americans.

We’re already achieving incredible results — to date, we’ve helped our users get on track to eliminate more than $650 million in student debt and pay off their loans 68,000 years quicker — and we’re seeking movers, shakers, innovators, and problem solvers to help take our mission even further.

Candidly is a high-growth, Series B startup, funded by leading investors including Altos Ventures, Aflac, Salesforce Ventures, UBS, Equal Opportunity Ventures, Impact Engine, Rethink Impact, Unum, and Cercano Management. Our fully remote, international team of 70 (and counting) includes alumni from Google, UBS, Twitter, Plaid, Prudential, LendingTree, Morgan Stanley, Deutsche Bank, and more.

Benefits

We support our Can-doers with comprehensive healthcare plans (medical, dental and vision), retirement plans, a co-working allowance, life and disability insurance, and paid vacation time, parental leave, and volunteer days. Of course, we also offer a student loan repayment benefit!

Location

Our team is fully remote and is made up of leaders, creators, visionaries, parents, partners, cycling enthusiasts, winemakers, and champion jugglers (yes, really!) living and working all around the world. This role is open to candidates based in the US.

Job Description

The Director of Customer Marketing will own the post-sale marketing experience for all Candidly customers. As a B2B2C company selling primarily through the workplace, Candidly’s customers include employers and their employees, who are the ultimate end-users of the product. In this role, reporting to the VP of Marketing, you will ensure a consistent and high-quality customer experience with the brand, from onboarding, to employee launches, to ongoing product education and engagement. You will partner very closely with Customer Success to engage customers, drive satisfaction and delight, and enable ongoing success with the product.

If you are a deeply empathetic and customer-centric marketer who is a team player and wants to make a big impact in a mission-driven company, this may be the job for you!

In this role you will:

• Develop marketing programs, communications, and collateral that drive engagement, customer satisfaction, and advocacy
• Work closely with Customer Success, Content, and Design to develop onboarding materials, presentations, nurture campaigns, ongoing product communications, customer events, webinars, and case studies
• Develop programs that scale with a fast-growing customer base
• Maintain a vigilant focus on the employer and employee experience with the Candidly brand through every touch
• Build avenues for customer advocacy, including identifying key customers for case studies, testimonials, speaking opportunities, and more
• Partner closely with Customer Success to ensure flawless execution on customer launches
• Ensure appropriate communication and collaboration with key stakeholders, from planning through to results, across the full customer lifecycle

Qualifications

• 5+ years of experience in product marketing, lifecycle marketing, or related field
• Strong project management skills
• Strong collaboration skills and proven ability to work across departments to lead and drive results
• Strong written and verbal communication skills, with maniacal attention to detail
• Ability to flourish in a fast-paced, high-growth, fully-remote work environment
• Experience with SFDC, Marketo, Iterable and other marketing tools

Background and EEOC

Candidly offers for employment are conditioned upon satisfactory completion of our employment screening process (including, but not limited to, a review of past employment and education records, background investigation, and/or credit check & fingerprints).

Candidly strives to foster an environment where every employee can succeed. . As an Equal Opportunity Employer we do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, age, non-disqualifying physical or mental disability, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.