Director of Clinical Services Department: Clinical

Reports To: Facility- CEO and VP of Clinical Services

The Director of Clinical Services will be part of the leadership team, consisting of compassionate professionals providing high quality care. Our team is extremely collaborative with one another and the patients and their families seeking to optimize the therapeutic value our patients receive while in our care. Responsibilities include planning, coordinating and oversight of all clinical services, developing policy and procedures, unit schedules, protocols, treatment guidelines, education material, and educational programs. Manages the program milieus, assigns and monitors supervision of clinical service staff, ongoing growth, continuity and development of program services, and coordination with other departments.

Essential Job Functions

• Represent the Clinical Services Department at the executive level and in consultation with the Chief Nursing Officer and the Medical Director, plan, develop, and implement formal and organized clinical services programs as part of the therapeutic milieus.

• Overseeing the overall performance and function of the programs though controlling accountability and key measures of therapy staff.

• Responsible for ensuring programmatic activities are occurring and documented accordingly in the patient medical record. By Monitor medical records for appropriate documentation of care and effectiveness of the treatment plan.

• Assist with develop and implement departmental policies and procedures, QA/PI programs, peer review, and standards of care.

• Provide in-service education and instruction to multi-disciplinary staff, students, and others as requested (based in evidence-based practice modalities).

• Maintain up-to-date knowledge and resource files related to psychosocial issues and community resources.

• Possess knowledge of and comply with regional, state and federal/judicial operational procedures (ED/CME/OPC/MOTs, etc.).

• Strategically solve problems that encompass the larger view of the organization by utilizing an understanding of organizational dynamics in planning and problem solving.

• Remain current on all clinical techniques and evidence-based practices.

• Coordinate clinical intern affiliations with local universities, ensuring contracts are current and interns are appropriately supervised.

• Maintain an active involvement and awareness of all patient admission, discharges and transfer, to include system continuity with appropriate levels of care, discharge safety and step-down conversions.

• Serve on Facility Committees and attend all committee meetings as assigned.

• Develop and implement a Performance Improvement Process to evaluate the performance monthly, and report results to the hospital Performance Improvement Committee in a timely manner.

• Ensure that deficiencies identified through the performance improvement analysis are addressed with appropriate problem-solving actions.

• Participate in developing, justifying and controlling the annual budget for department personnel, facilities, and equipment.

• Maintain and allocate a qualified core of staff resources in accordance with the staffing grid.

• Ensure that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.

• Assure that hiring, disciplinary actions, and termination procedures are conducted in accordance with hospital policies.

• Ensure staff competency with orientation and annual re-evaluations of competency documented in a timely manner consistent with hospital policy.

• Develop and direct a system that ensures that individual patients and their families are involved in the development of individualized treatment plans and discharge plans.

• Ensure that all clinical staff members deliver care in accordance with the Standards of Care and Practice.

• Ensures program functions within requirements established by Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and other state and federal agencies.

• Remains knowledgeable of current trends related to behavioral healthcare by participating in professional organizations, reviewing current literature and communicating with representatives of other facilities.

• Responsible for creating and supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with organization policies.

• Has a dotted reporting line to Home Office VP Clinical Services.

• Other duties as assigned.

Required Education and/or Experience

Education Degree Master’s degree in Social Work

Required Licensure LCSW, LMSW

Required Experience Minimum of 2-5 years’ experience in psychiatric health care facility with direct experience in family and group therapies and at least 2 year in a leadership role, crisis intervention, and treatment skills; must have strong clinical assessment skills; Trauma Informed Care is helpful

Required Skills and Abilities

Working knowledge of Microsoft Word, Excel and Outlook

Ability to multi-task and successfully prioritize workload

Ability to communicate clearly in person and in writing

Great time management skills

Excellent communication skills - orally and in writing

Demonstrates the ability to participate in quality management and utilization review

Demonstrates the ability to work closely with other members of the treatment team to identify the needs of the resident, to include social, legal, family, etc. and take appropriate action to see that the needs of the residents are being met.

Demonstrates the ability to maintain a positive work atmosphere by behaving and communicating in a manner that promotes cooperation and teamwork with co-workers, supervisors, patients and visitors.

Demonstrates the ability to adhere to organization=s policies/procedures and code of ethics.

Demonstrates the ability to maintain a safe work environment by following safety practices within the center and immediately reporting any safety concerns/issues to the Safety Officer.

Demonstrates the ability to follow policies and procedures regarding patient rights, confidentiality, and privacy.

Demonstrates the ability to accurately complete client records in a timely and legible manner.

Demonstrates the ability to provide detailed information about procedures or treatments to family and other caregivers.

Demonstrates understanding and respect for cultural and religious beliefs of people served.

Demonstrates the ability to recognize and report suspected abuse and neglect according to policy, procedure, and law.

Demonstrates the ability to explain procedures and events in language understood by people served.

Demonstrates the ability to respond to people served based on developmental age.

Demonstrates the ability to adhere to infection control policies and procedures.

Demonstrates the ability to perform other duties assigned as related to the position.

G. PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, color and depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment while performing the essential functions of this job is a typical office setting. However, may require being on the units as needed. The noise level in the work environment is usually quiet to moderate.

Note: This job description is not intended to be all-inclusive; an employee will also perform reasonably related responsibilities as assigned. This organization reserves the right to review or change job duties as need arises. This job description does not constitute a written or implied contract of employment.

EEO

We are committed to providing an environment of diversity and inclusion where equal opportunities are available to all applicants and fellow employees. Perimeter Behavioral Health is an equal opportunity employer regarding all recruitment, training and selection process within the company in regard to race, color, religion, age, sex, sexual orientation, pregnancy, and gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.