Job Scope: The primary goal of the position is to provide general clinical and administrative oversight of the Mobile Response Team (MRT) Department and to ensure the continuity of care for clients from hotline and other referral sources to initial clinical assessment, disposition, and possible admission to the hospital emergency department, BCRI’s crisis residential unit, medical withdrawal management residential unit, other community services (residential, out-patient, etc.), or in-home services.

To achieve this goal, the following duties are expected:

• Oversees all aspects of the Mobile Response Team Department. MRT operates 24/7/365.
• Coordinates with Call Center and Nursing/Clinical staff to ensure a quick response to mobile response referrals.
• Provides leadership to all staff within the MRT Department. Conduct supervision with direct reports and ensure that all staff have regular supervision from their immediate supervisor.
• Ensure all MRT staff have bi-annual and annual performance evaluation.
• Be available on-call.
• Creates, maintains, adheres, and updates quality improvement plans for the MRT Department.
• Maintains MRT compliance with all state rules, laws and regulations, and ensure compliance with accreditation standards for mobile response services, outpatient mental health, and other services as appropriate.
• Develop and maintain healthy relationships with community partners to include hospitals, outpatient mental health clinics and other referral sources.
• Ensure compliance with Greater Baltimore Regional Crisis Standards.
• Maintains regular communication about clinical and administrative operations with the Director of Clinical Services and Residential Programming, Medical Director, and the Executive Director.
• Maintains and update programmatic policies and procedures.
• Monitors and tracks clinical documentation, service trends and makes recommendations regarding service improvements (submitting BHSB and BHA reports in a timely manner to the CFO, Director of Clinical Services and Residential Programming, and Utilization Review Staff).
• Oversees and participates in recruiting, hiring and training of new staff.
• Oversees and ensure training requirements for all staff.
• Approves staff timesheets.
• Oversee and participates in community activities related to mobile response such as educational activities and public relation activities, critical incident de-briefings and community outreach to referral sources, as needed.
• Interfaces with the ASO Optum regarding authorizations for service and troubleshooting with BCRI utilization review staff claims issues that arise.
• Maintains a healthy working relationship with the local and regional behavioral health authorities. Work closely to resolve service delivery and policy/procedural issues.
• Participates in system enhancements for software. Ensure all staff have adequate equipment to perform job expectations.
• Manage, tack and report our on data metrics.
• Other duties as required by the management team.

Educational Requirements: This position requires a Master’s degree in psychology, social work or related field from an accredited college or university. Candidates must have appropriate State License LCSW-C or LCPC and have 3 years of experience post licensure. Maryland Driver’s License is required.

Experience: Extensive experience working with behavioral health clients in acute crisis. Two years of management experience in community mental health required.

Preferred Experience: At least seven (7) years of experience working within the behavioral health services system and five (5) years of experience managing administrative and clinical staff performing direct services and providing supervision to others.

Physical Demands: Moderate walking, standing, climbing stairs and sitting required. Moderate lifting up to 20 Ibs.

Working Conditions: Works generally in well-lighted and ventilated office environment with standard office supplies and/or equipment (desk, chairs, telephone, computers). Also, works in the Baltimore City community with the MCT, may be required to work flexible hours to achieve position objectives.

Full-Time Benefits:Medical, Dental, Vision, 403(b) Retirement Plan, Vacation, Sick, Personal, and Holiday Leave. Medical participants receive a $1,500 debit card to cover eligible deductible and copay expenses.

Salary Range: $100,000 annually

Signing Bonus: $5,000

About Baltimore Crisis Response, Inc: Established in 1992, BCRI’s mission is to provide timely and effective community-based psychiatric crisis intervention and addictions treatment services in the least restrictive environment possible.

· BCRI serves Baltimore as the city’s first and only comprehensive behavioral health crisis provider, offering 24/7 crisis hotline and mobile crisis teams, withdrawal management services, crisis residential alternatives, HIV/HCV testing and linkage to care, in-home support and critical incident response teams, along with community and police education services.

· BCRI provides behavioral health crisis stabilization services to Baltimore City residents regardless of ability to pay, currently treating approximately 900 individuals between the ages of 18-65 in its crisis residential unit (CRU) and 500 individuals in its medical 3.7 detoxification (Detox) unit per year.

· Most of the population served by BCRI lives below the Federal Poverty Line and qualifies for medical assistance or is uninsured and more than half of this population is homeless.

· Approximately 75% of clients served have a co-occurring mental health and substance use disorder.

Learn more by visiting our website: www.BCResponse.org

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
All employees are required to wear a mask while in the building. All employees are also required to be vaccinated against Covid-19. A religious exemption will be considered when necessary.

Application Question(s):

• Are you aware this position sometimes works out in the field (Baltimore City)?
• Are you vaccinated against COVID-19? Note: You will be requested to provide proof of vaccination during our onboarding process.
• If you are not vaccinated against COVID-19, are you willing to request a Medical or Religious Exemption Request before being hired?

License/Certification:

• Driver's License (Required)
• State License LCSW-C or LCPC (Required)

Work Location: One location

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