Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

As HOPCo continues to grow, we are looking for a Director of Clinical Operations for our CORE West Valley clinics. Please see below for the functions and requirements for this position.

ESSENTIAL FUNCTIONS

• In consort with the EVP of Operations, coach and lead all staff to instill the organization’s mission, vision and core values through education, demonstration, huddles and results.
• In coordination with Quality, creates, implements and enforces written policies and procedures for all processes involved in providing patient care in all applicable settings.
• Demonstrate outcomes as measured through established metrics and patient satisfaction survey.
• Interviews, onboards and creates the training for new clinic supervisors.
• Manages overall clinic performance within an assigned geography.
• In coordination with the Clinic Supervisor, assesses the staffing needs for the clinic.
• Shall lead on-going quality monitoring of competencies of staff and assist in training and educations of all staff.
• Establishes, implements and manages KPI / dashboards to achieve departmental goals in conjunction with key stakeholders.
• Develops presentation materials to share / speak amongst organizational meetings.
• Work with supply chain to manage inventory costs and turns.
• Addresses daily provider concerns regarding workflow, staff, patient needs, etc.
• Assesses staffing ratios to ensure the clinics run efficiently while still providing exemplary patient care.
• Manages clinic performance including capacity, MIPS & promoting interoperability, encounter times, patient volumes, etc.
• Holds regularly scheduled 1:1’s with the Clinic Supervisors to provide coaching and development through real time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Assists in managing provider templates.

EDUCATION

• Requires a college degree in a relative field. Master’s degree preferred.

EXPERIENCE

• Five years working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.

REQUIREMENTS

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.