At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.
The position is eligible for remote employment, it will exclude the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, and Wyoming.

As a member of the Implementation and Customer Success team, the Digital Solutions Specialist – High School provides guidance, demonstrations, training, and support that exceeds expectations for high school teachers and administrators implementing BFW courseware solutions in their classrooms. The Digital Solutions Specialist – High School serves as a proprietary software authority working to resolve any issues that instructors encounter within their BFW digital solution.
Responsibilities include but are not limited to:

• Advise and negotiate with teachers and school administrators to set up courses, teachers and students to best meet the needs of the customer for an optimal learning experience. This may include helping set up roster integrations including, but not limited to, Clever and ClassLink as well as manual uploads of data via SIS.
• Analyze and diagnose technical issues that instructors encounter with Macmillan Learning digital platforms, and then recommend and implement solutions.
• Advise instructors in using all aspects of Macmillan Learning digital platforms. Compose responses to all instructor inquiries and requests in a timely and professional manner.
• Devise and perform demonstrations with sales teams to show potential customers Macmillan’s digital platforms and advise customers how to implement those platforms in their classrooms. Point out benefits of using Macmillan’s digital platforms and highlight unique features if appropriate.
• Train customers to use Macmillan’s digital platforms after adoption. Show instructors how to use Macmillan Learning digital products to accomplish their teaching goals.
• Provide recommendations and feedback on future software enhancements and content development based on analysis of experience with customers, user needs, and customer feedback.

Required Qualifications:

• Bachelor's degree or equivalent
• Experience with typical office software including email, spreadsheets, and word processing
• Experience demonstrating strong organization and time management skills
• Requires periods of close concentration in a sometimes busy and open office; must be able to multi-task; must be able to travel occasionally.

Preferred Qualifications:

• Experience as a high school teacher or professional trainer
• Experience providing professional training and support to teachers
• Experience with Google Apps
• Previous experience with incorporating digital education materials into a high school classroom
• Experience with Moodle and/or another LMS (Blackboard, Canvas, D2L, Sakai)
• Customer service experience
• Detail orientation and experience managing large amounts of data
• Experience with conflict de-escalation and resolution

The salary range for this role is $45,000 - $55,000/year.

Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Competitive pay and bonus plan
• Generous Health Benefits (Medical insurance (PPO & EPO through BlueCross BlueShield, HSA through Health Equity), Vision insurance (Blue View Vision), Dental insurance (Cigna))
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, discretionary days. and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People's Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

Education
Required

• Bachelors or better

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.