Desktop Support Technician Job at Sierra Business Solutions
Sierra Business Solutions Atlanta, GA 30303
Location : ATLANTA, GA
W2 rate $14/hr
Job Description:Responsibilities
Job Description:Role : Desktop Support Location – Atlanta Timing - Rotation shift. OT applicable. JD: • 2 plus years of experience working in IT (tier I field preferred) • Knowledge of weather.com and the Weather App Suite • Strong customer service skills • Working knowledge of cloud technology • Strong understanding of server infrastructure • Experience executing production level incident management and outage escalations • Must possess superior analytical and communication skills, as well as technical aptitude • Understanding of basic deployment and the Change Management process • Basic understanding of network operations and support (preferred) • Call center or ticket management experience is a plus • ServiceNow, Jira, ticketing system experience is a plus • IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus
Job Type: Contract
Salary: Up to $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: One location
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