Desktop Support Technician Job at Amherst Holdings
Amherst is looking to hire a Desktop Support Specialist to join our IT department. This individual will be the first point of contact for Amherst employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, IP telephony services, and printing.
Responsibilities:
- Interact with Amherst employees over the phone, slack messaging, in person, or via video conferencing to bring resolution to reported issues
- Diagnose and research complex issues involving multiple networked systems
- Provide excellent customer service in demanding situations
- Escalate issues to systems & network engineering or security as appropriate
- Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees
- Install and configure hardware and software on desktop computers and laptops
Requirements:
- 3 - 5 years of desktop support supporting medium to large size businesses
- In-depth experience with Microsoft Windows 7 and Office 2010/2013
- Process-driven with experience utilizing IT ticketing systems
- Strong time management skills and the ability to prioritize workload
- Self-motivated with the ability to proactively identify areas of needed improvement
- Experience with Jabber or Lync and Cisco Call Manager is preferred
- Enthusiastic team player with excellent written and verbal communication skills
Physical Requirements:
- Ability to lift up to 60 lbs. for equipment installation
- Ability to crouch beneath desks for workstation installation
- Ability to work on ladders for wireless system maintenance, etc.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Austin, TX 78701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
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