Desktop Support Tech Job at UT Health East Texas Market
Overview:
Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.
DUTIES, ACCOUNTABILITIES AND RESPONSIBILITIES include the following:
Advancing Healthcare
Together –
The Future of Healthcare is in East Texas
Why UT Health - East Texas?
Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.
DUTIES, ACCOUNTABILITIES AND RESPONSIBILITIES include the following:
- Diagnose and solve desktop hardware and software problems
- Provide help desk support to end-users through phone, email, and in person communication
- Positively interact with end-users to understand their needs, determine a solution, provide the solution, and educate
- Gather and interpret desktop computer requirements and use the information to develop system proposals for implementations
- Build and deploy desktop computer systems in accordance with system requirements and best practices
- Recommend changes to improve systems and determine hardware or software requirements related to such changes
- Document desktop computer configurations, inventory, and application configurations
- Assist IT Security to identify, implement, and maintain security measures in order to protect data, software, and hardware
- Follow change management processes for all changes to production systems
- Stay current on new technology and implement or recommend its implementation
- Coordinate with vendors for system maintenance, troubleshooting, upgrades, and development
- Train IT staff and end users on the proper use of hardware and software when necessary
- Apply skills to the wide variety of applications, hardware, and situations found in an enterprise IT environment
- Other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
- Strong technical IT skills
- Proficient in IT problem solving and troubleshooting
- Positive interpersonal and communication skills (verbal and written)
- Team oriented attitude
- Self-motivated and eager to learn
- Available for after-hours support and shift based scheduling
- Possess a high degree of integrity and trust along with the ability to work independently
BEHAVIORAL STANDARDS:
Service
- Patient Centered Customer Service: Genuinely care about people.
- Cultivate a compassionate environment: Changing lives for the better together.
Quality
- Clinical and Operational Excellence: A relentless drive to be the best.
- Holistic Approach: Think and act for the benefit of the whole.
People
- Promote a collaborative environment: Build effective working relationships with others.
- Identify and Develop Talent: Prepare others to deliver excellence.
Financial
- Business Acumen: Know, own and drive our business.
- Continually Simplify and Improve: Work to make everything as efficient as possible.
Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.
UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).
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