Desktop Support I Job at Fisher Titus Medical Center
GENERAL SUMMARY
Contribute to the hospital’s mission through effective delivery and support of technology systems and services. Provide high quality customer assistance, documentation, problem resolution and escalation. Responsible for system monitoring, workload processing, and report distribution. Provide first and second level desktop dispatch assistance for applications, desktop and peripheral support for the Hospital’s computing environment. Understand and enforce all data security and physical security standards.
ESSENTIAL FUNCTIONS
Contribute to the hospital's mission through effective delivery and support of technology systems and services.
Provide high quality customer assistance, documentation, problem resolution, and escalation.
Provide first level desktop assistance for applications, desktop and peripheral support for the hospital's computing environment, including incidents and requests escalated from Tier 1 Help Desk.
Responsible for upgrading computer hardware and software within the hospital environment.
Records, tracks and documents all work within the Information Services ticketing system.
Escalates issues to Information Services leadership as appropriate.
Understand and enforce all data security and physical security standards.
About Fisher-Titus
Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. In addition, Fisher-Titus’ employed physicians offer a variety of primary and specialty care services including behavioral health, digestive health, endocrinology, family medicine, general surgery, heart and vascular, internal medicine, occupational health, pediatrics, pulmonary, sleep medicine, spine surgery, urology, and women’s health. Along with the medical center, a 99-bed acute care hospital, Fisher-Titus health system includes Norwalk Memorial Home, a 69-bed skilled nursing facility; Carriage House, a 48-unit assisted living facility; a Home Health Center; and emergency transport through North Central EMS. To learn more, visit fishertitus.org.
Fisher-Titus offers industry competitive benefits including: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!
Shift differential, weekend bonus pay available and more offered for night shift positions.
Education
Required- Associates or better in Technology Management Services
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