Desktop Support Job at AXA Professionals
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation – Domain Trust Relationship)
Job Type: Contract
Pay: $22.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- New Holland, PA 17557: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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