This position is an in-office position and will work in our Thompson Suburban Dental Lab location: 1922 Greenspring Dr, Ste 9, Timonium, Maryland 21093. The working hours are Monday through Friday from 8:00 am to 5:00 pm.

What you do

• Be the initial point of contact for the office, greeting guests, providing information, answering questions, and responding to requests, ensuring all visitors are directed to the appropriate person/department
• Oversee and execute all administrative tasks in a timely manner while upholding company policies and practices
• Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, office layout, etc.
• Provide direct administrative support, including email correspondence incoming/outgoing mail/shipments, and generation and distribution of memos, letters, spreadsheets, forms, faxes, etc.
• Correspond with doctors’ offices to obtain case or RX information
• Maintain filing system, contact database and employee list
• CS email- create patient folders, upload photos into LabTrac as well as any notes from the doctor’s email into the system
• Handle requests from bookers, implant department, and EDDL for photo request
• Verify correct prices are listed on invoices and assist with paying invoices, contact vendor of any discrepancy
• Work with FedEx and UPS to file claims on lost or damaged shipments
• Scan copy of remakes to Headquarters daily

What you bring

• Knowledge of principles and processes for providing customer service including customer needs assessment and meeting standards
• Ability to handle multiple tasks simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Computer skills with MS Office products
• A general understanding of the dental industry is preferred

What we offer

• Competitive starting wage of $18/hr
• A commitment to professional development, opportunity, inclusion, and diversity
• A comprehensive health and welfare benefits package including competitive pay and incentives, flexible work schedules, monthly employee appreciation events, etc

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental Receptionist: 1 year (Preferred)

Work Location: One location

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