New England Life Care (NELC) is of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 57 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused careFor more information, visit our website at www.NELifeCare.org.

New England Life Care is hiring a Delivery Technician in the Bangor/Waterville area, based out of our Portland, ME branch. This is a full-time, 40 hour per week position.

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Job Summary:*
The person in this position is responsible for the timely and accurate delivery of infusion medications, supplies and equipment to NELC patients.

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Responsibilities:*
Assists in the planning and development of efficient delivery routes.
Completes delivery vehicle inspection according to required schedule utilizing inspection checklist.
Ensures that delivery vehicle is properly maintained according to the manufacturer’s guidelines and that vehicle is maintained in a clean, organized manner.
Reviews delivery tickets to ensure that all appropriate packages are loaded into vehicle.
Accurately delivers patient items according to the delivery ticket and expected schedule; notifies patient/caregiver if scheduled delivery time has changed.
Assists patient/caregiver with validation of delivered items, rotation of stock when necessary and placement of delivered items in appropriate area of home as directed. Provided ongoing education to patient/caregiver regarding rotation of stock, proper storage of medications and supplies and emergency procedures.
Monitors patient environment for unsafe conditions; provides education to patient/caregiver regarding safe home environment; reports unsafe home environment conditions to supervisor.
Ensures that appropriate patient documentation is completed, signed by the patient/caregiver and returned to the branch on a daily basis; documents reason for lack of patient/caregiver signature on delivery ticket and where delivery was left if patient/caregiver not home to receive.
Adheres to NELC’s professional appearance standards.
Performs other duties / projects as assigned by direct supervisor.

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Required Qualifications:*
High School diploma or equivalent required.
Valid Driver’s license required.
Excellent driving record required.
Excellent customer service skills required.
Proficiency in the English language required.
Good organizational skills required.
Dependability in attendance and job performance required.

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Preferred Qualifications:*
Previous experience in customer service field preferred.
Previous experience in healthcare field preferred.
Knowledge of HIPAA Privacy regulations preferred.
Ability to effectively manage through difficult situations preferred.

EOE

Job Type: Full-time

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