Career Opportunity – Data & Quality Assurance Manager with Catholic Social Services in Columbus, OH

Do you have a passion for using data to identify ways to enhance the lives of older adults and low-income working families? Do you believe in helping a social service agency do its best work? If you answered yes, we want to speak to you!

Salary range is $50,000 - $56,000 commensurate with experience

The Data and Quality Assurance Manager will drive forward our programs with quality and data driven priorities. Catholic Social Services (CSS) is an anti-poverty organization striving to serve vulnerable seniors and low-income workers through impactful programs and to amplify our voice to advance effective human service solutions and help others understand the complex and ever-changing reality of poverty.

CSS runs quality programs in line with best practice standards, and we are a data-driven organization working to ensure:

• Front line staff can focus on addressing client needs rather than routine compliance requirements.
• Program management can address issues and adjust program resources in real time.
• Leadership can answer strategic questions such as about changing client need and program impact.
• We can tell a data driven story to funders, legislators, donors, and the public.

Representative Duties and Responsibilities include:

• Help the organization become more data driven to enhance client service, promote community collaboration, illustrate impact, and enhance advocacy efforts by building and strengthening the Performance and Quality Improvement (PQI) data driven design framework.
• Perform a variety of professional activities; Data Collection, and Quality, Data Analysis and other quality related activities to ensure the overall success of the organization.
• Support front line staff to effectively use the client data management systems through training and working with the system administrator to keep the system working properly.
• Ensure that the organization is providing quality, evidence-based practice by project managing the on-going accreditation process and research initiatives.
• Help the organization to grow and adapt by promoting efficiencies and collaborating to implement new programs and program modifications into the client data management system.
• Responsible for quality review and compliance in accordance with County policies and State performance contracts, Federal rules and regulations, Grant management and performs related work as assigned.

Experience and Qualifications:

• Associates or Bachelor's degree in Social Work, Data Analysis, Data Science or related field
• One (1) year of case management experience in a human service organization, preferred
• Ability to utilize software tools (e.g. Excel or client databases) to collect, consolidate, and share data
• Ability to use data for process improvement initiatives, i.e., interpretation and analysis.
• Ability to manage priority projects and foster relationships with multiple team members

For more than 75 years, Catholic Social Services (CSS) has been helping poor and vulnerable seniors and families in central and southern Ohio – regardless of their background – to reach their full potential. Motivated by faith, we help working-poor families stabilize and become self-sufficient through case management, trainings, and emergency assistance. We help low-income seniors age with grace and independence through supportive services and community-impact opportunities.

CSS has responded to the rapidly growing senior population by serving 50% more seniors in five years through innovation, more effective technology solutions, volunteer engagement and partnership. Similarly, CSS has renewed its focus on helping people who are trying to build better lives for themselves. CSS helps clients use their own strengths and leverage the support of the entire community to help reach their goals. Our thirteen programs help 14,000 people annually in our 23-county region.

This is an exciting opportunity to join the leadership team of an amazing team. Apply online today!

Employer is EOE/M/F/D/V. No third-party candidates please.