Customer Service Specialist

SudShare, Inc.

What We Do

SudShare is the first peer-to-peer laundry marketplace for frictionless and affordable on-demand personal launderers. Our customers tap the app and outsource their laundry. For them, it’s life without laundry, because we hacked it out of existence. But SudShare solves a second problem too, which is that more and more people of varying backgrounds want to work from home. Luckily most people have an underutilized washer/dryer, which when combined with SudShare’s worker app, provides the first-ever manual labor work-from-home gig in the world.

For all our users, SudShare is a marketplace for a better life.

Our Mission

Our mission is to make life better.

Where We Are Now

SudShare is the first nationwide marketplace for personal launderers, serving over 400+ cities throughout the U.S. Perfect product market fit drove a 100x surge in users & revenue over the past few years and a 19% MoM increase in 2021. In March 2022 we closed a $10m seed round which included VC investments from Headline, Origin Ventures, Starting Line VC, Ludlow Ventures, and Clean Ventures, as well as notable angel investments from Max Mullen, co-founder of Instacart, Steven Galanis, Co-founder and CEO of Cameo, Joanna Riley, CEO and co-founder of Censia, and Rob Chesnut, Chief Ethics Officer for airbnb.

The Role

We aim to build a world-class customer service organization whose goals are to make our users happy and engender loyalty. You will assist in providing support to our users, answering all questions and resolving issues. You will work towards not just satisfying our users but creating customer delight and brand loyalty. As a Customer Service Specialist, you will be the frontline hero for our community.

What You’ll Do

• You’ll provide world-class customer experiences by interacting with our users via phone, email, and chat to provide successful resolutions to their most important concerns and answers to their pressing questions.
• You’ll seek to understand customers pain points and advocate their concerns internally
• As the voice of the SudShare’s brand, you will build our reputation with your friendly and warm personality
• You’ll work with leading technologies and systems while having a dedicated team of leaders and peers to support you

Requirements

• World-class writing skills and a love for verbal communication
• A positive upbeat loving energy and personality
• A strong work ethic
• Empathy. You’ll need the ability to make people smile no matter what.
• Dependable

Benefits

This is the right time to join because:

• You’ll be one of the first employees at a fast-growing tech startup
• You’ll be getting in early to make a key impact at a consumer marketplace startup that is experiencing rocket growth.
• You’ll play a critical role in building SudShare from the ground up, including influencing our culture, core values, who we end up hiring, and how we build and roll out world-class practices and processes.
• You’ll experience unlimited growth opportunities as the company grows, scales and matures.
• You’ll be part of a team that is mission-driven, works hard, and is in service to our community of users.
• Compensation consists of an equity package commensurate with experience along with a base salary and benefits.

Shifts Available

Seeking full-time agent

Location

Weekend Shifts: Remote

Weekday Shifts: Lehi, Utah (Silicon Slopes)

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Lehi, UT 84043

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