Customer Support Specialist Job at Health Gorilla
Want to revolutionize Healthcare?
To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.
Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in digital health, including Oscar Health, TruePill, Virta Health, and many others.
Customer Support Specialist
Health Gorilla is looking for an amazing Customer Support Specialist. You will report to the Director of Customer Service. You'll work directly with customers through email and phone to resolve their issues and ensure they have an amazing experience anytime they work with us.
You're an experienced customer service specialist, who can handle everything from troubleshooting complex questions to managing escalations. Do you excel at supporting new products and developing support processes, then this is for you!
What you will do at Health Gorilla
- You'll be responsible for support of our customers
- Reply to inbound support inquiries by ticketing, email, and phone
- Manage escalated support issues through ticketing, email, and phone
- Ensure our valued customers receive immediate and accurate replies
- Document pain points to share with other team members
What you bring to the role
- 2+ years in a customer support role with experience in email or chat and voice
- Experience conveying information to customers both verbal and written while providing the best customer experience
- Adept with balancing priorities
- Outstanding phone presence with the desire to help others
- Customer-centric, possessing a desire to demonstrate value to customers and colleagues
- You are self-directed and can prioritize responsibilities
- Knowledge of Salesforce or other CRM and G-suite
- Experience in healthcare
- Preference for candidates that are Bilingual in Spanish
- College degree or equivalent work experience
- This job can be fully remote, hybrid, or in our Mountain View/ Miami offices
- We will only contact you from our @healthgorilla.COM email address and communicate via phone or zoom
- We will never ask you for money or to purchase items such as a laptop to work with us
- If your resume has your home address listed, we recommend replacing with just a city, state
What You Will Love About Us!
- Health Gorilla offers health, dental, vision, disability, life insurance, pet insurance, and a 401(k) plan with a Company match.
- A flexible vacation policy to encourage a healthy work-life balance.
- Equity in a high-growth tech company
- Health Gorilla offices are open for those who choose to come in and we support remote work for most roles.
Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.
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