Have you ever used the self-checkout in a Target? Played the slots at a casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU’LL BE DOING

As a Customer Support Specialist, you will help with their service dispatch requests and order placement. The Customer Support Specialist will have a direct impact on our service business for:

• Take and route service dispatch calls

• Sales and service support

· Order placement, credits, returns, coordinate customer requested machine moves, etc… · Support sales teams as a single point of contact

• Team oriented structure-backing up other team members when needed

WHO WE’RE LOOKING FOR

You will bring a customer focused mind-set with well demonstrated success in working in a team oriented environment.

Qualifications and Requirements

• High school diploma or some college

• 2-4 years customer service experience desired

• Strong attention to detail

• Comfortable with talking to customers

• Demonstrate a high degree of initiative and motivation and willingness to work as a proactive team player.

• Must be well organized, detail-oriented and able to prioritize their work

• Personable, approachable and able to work easily with others at all levels

Personal Attributes

• Action Oriented: You display a sense of urgency and are known for being a timely decision maker

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs

• Decision-Making Skills: You have a reputation for making quality decisions and sticking to them

• Flexible: You are comfortable wearing many hats and able to shift priorities as needed

• Comfortable with innovation: You have passion for continuous improvement and are always seeking a better way to do things

• Organized: You assemble all necessary materials and information before starting a task

• Team Player: You are approachable, and willing to follow or lead based on the team’s need

• Quality written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate” project status/updates

WHAT WE’RE OFFERING

• Flexible work environment-Hybrid three days in office, two days working from home

• Defined career growth plans with opportunities to go outside of your “comfort zone”

• “Team Building activities that support innovation”

• Generous paid time off, including sick and holiday

• Medical, dental, & vision insurance

• 401K with Company contribution

• Flexible spending accounts

• Life insurance and disability benefits

• Discounts for childcare

• Tuition assistance

• Community involvement and volunteering events

• Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation, and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.