Customer Support Associate Job at Drive Sally
Sally (drivesally.com) is the most trusted vehicle and service provider in the transportation industry. We provide vehicles on a flexible basis to professional rideshare drivers looking for best-in-class support and service.
We're looking for an outstanding Customer Support Associate to join our new Renton team! In this role, you will handle service requests for our customers, lead our on-site operations, analyze trends in customer management, and develop processes. We are growing quickly, so there may be other projects and tasks you’ll be able to help with!
What you’ll do:
- Collaborate with onsite partners to guarantee operational success
- Own the customer experience for all in person, phone, and email interactions with professional drivers
- Complete driver onboarding (pricing, contract execution, vehicle matching)
- Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries)
- Manage driver accounts
- Schedule vehicle service, bodywork, and inspections
- Utilize knowledge of the Washington rideshare industry to provide the best possible customer support
What we’ll expect of you:
- 1-2 years of customer service experience
- Impeccable communication and time management skills
- Passion for delivering a superb customer experience and working with diverse groups of people
- Keen attention to detail and strong desire to learn
- Spanish proficiency is a plus
- Availability to work Monday-Friday as well as rotating weekends & holidays
- Valid driver’s license
Benefits
- 15+ PTO days
- Health and dental contribution plan
- Team lunches
- New office location
- Career growth opportunities
About Drive Sally
About Sally
Our mission is to be the most trusted vehicle and service provider across all markets. We operate a large fleet of for-hire-vehicles (FHVs) and taxicabs and provide best-in-class support for our drivers. We purchase, maintain, insure, and manage the entire lifecycle of our vehicles. We find the most professional drivers and offer best-in-class service. Our HQ is located in Long Island City, NY.
Pay: $25 - $32 / hour
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Other
Job types: Full-time
Schedule:
- 8 hour shift
Education: Bachelor's degree
Work location: On-site
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