Clutter is a technology & logistics company based in Los Angeles. We are actively disrupting the $60B/year self-storage and moving industries with our end-to-end supply chain and proprietary technology platform. We offer convenient and tech-enabled Smart Storage and Moving solutions to tens of thousands of customers in 20 states across the US, with more markets being added every year. We’re a Series D company, with investors including SoftBank, 8VC, Sequoia, Atomico and GV (formerly Google Ventures). It’s an exciting time to join Clutter!
At Clutter, we're fortunate to have a value proposition that both resonates with customers and makes economic sense—a true product/market fit that few startups ever find. To deliver on our promise to customers, team members, and investors, we're focused on hiring, training, and retaining exceptional talent. That’s where you come in.
The opportunity:
We’re looking for an exceptional Customer Success Specialist who are analytical, passionate about Clutter’s growth, product offerings and educating future customers on Clutter policy, process, and services. Customer Success Specialists are responsible for providing pre-reservation to pre-onboarding support to all potential customers, upselling Clutter’s products (protection plans, supplies, unit sizes,) and provide retention support for existing customers. Customer Success Specialists will complete outbound sales calls to improve Clutter’s customer acquisition rate by closing on reservations and leads. We are looking for a detail-oriented Customer Success Specialist to join this collaborative team. Team members can be based anywhere in AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI.
This is an hourly position that is fully remote, may require overtime, and reports to the Customer Success Supervisor.
What you get:
$22.00 per hour starting pay
Schedules - Five 8.5 hour (.5 unpaid lunch) shifts per week . Shift start times vary from 4:00am to 9:00am PST. The team operates 7 days a week, weekend shifts are typical and overtime may be required depending on business need. Shift start times and days of the week are scheduled based upon business need.
Equipment - A Mac laptop and headset for work use
Benefits information can be found
here
What you'll do:
Conduct outbound sales calls, emails & SMS; overcome objections and successfully acquire new customers by
closing on reservation
Manage the pre-reservation process for potential customers via phone, email and SMS; by addressing questions, concerns, overcoming objections, about Clutter services, and process
Build rapport, demonstrate empathy & develop customer confidence in Clutter services during all customer interactions
Fully educate pre-reservation customers on Clutter services, policies and process, thus minimizing future pain-points and maximizing customer satisfaction
Support Clutter’s
reservation to rental goals through increasing customer satisfaction by upselling Clutter products (protection plans, supplies, & unit sizes.)
Champion
Clutter Moving Customers, by taking ownership of their experience from the moment they become interested in Clutter Moving through pre-reservation to booking to the completion of service.
Assist the Clutter CX departments with supplemental customer support tasks per business need
What we're looking for:
Bachelor's or Associate's degree (preferred - not required)
Availability to work on weekends required
High speed Internet connection required
1+ years of sales experience or similar professional experience in a customer facing role
Consistent track record of success
Passion for technology and respect for the process
Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Strong communicator who enjoy building rapport with customers and closing on sales leads
Experience or understanding of how to work and collaborate with a remote, distributed team
Clutter is committed to fostering a diverse & inclusive work environment, where each team member is empowered to bring their whole self to work. We believe that diverse teams are more successful and that experience comes in many flavors. We are, of course, an equal opportunity employer, but we see that as the floor set by law and not the ceiling. Come join us.
For information about our privacy practices, please visit:
https://www.clutter.com/legal/privacy_policy.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.