Career Opportunity: Customer Success Manager with WST in Covington, KY

Do you have excellent attention to detail, the ability to build relationships and solving problems? If so, we want to speak with you about this opportunity!

As the Customer Success Manager, you will be responsible for the management of relationships and processes ensuring that WST Sensor Technologies is delivering the best possible experience to our customers through our industry-leading products and services.

Responsibilities:

• Achieve the highest level of customer satisfaction and loyalty at all times.
• Manage the onboarding process for new customers to ensure success with their investment.
• Proactively engage customers in using our products and services through regular contact (including calls and emails), assist customers when needed, and address any unmet needs.
• Engage with assigned customers' main stakeholder(s) on a regular basis to ensure we always remain focused on maximizing success and customer happiness.
• Marshal the necessary internal resources to ensure products and services meet client expectations.
• Identify and gather feedback from clients to improve our products and services.
• Perform basic and advanced trainings with new and current users that will further foster their use of and success from Waites platforms.
• Document all customer-specific service activities and information in our CRM database.
• Contribute to account growth by seeking out new opportunities within existing customers.

Required Qualifications:

• BS/BA (4-year degree) business, information technology, related fields, or 2-3 years of client service or sales experience, preferred
• Excellent computer skills and a fundamental understanding of how customers of varying skill levels use and understand software-based tools Desired Skills
• Clear and honest communication and interpersonal skills on all hierarchical levels
• Superior organization and time management skills
• Flexible and creative problem-solving skills, with convincing and clear presentation style

Benefits:

• Attractive compensation package with a competitive base salary and bonus opportunity
• Healthcare insurance, 401k, paid vacation, and company holidays

WST is a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower plants of all sizes to conduct predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime.

To learn more about our organization, please visit our website and LinkedIn page:

https://bit.ly/2Z3cRti

https://bit.ly/3BSXbaB

WST is very fast-paced and rapidly growing. It's a fun, entrepreneurial environment full of very talented self-starters. If you do this type of work and are categorically awesome at what you do, please contact us! The right person will love the challenge of this position.

If you are looking for a great career opportunity, please apply online today!

EEO/M/F/D/V. No third-party applications, please. #ZR