Position Description

The ideal GVERSE GeoGraphix® Customer Success Specialist with a geophysics domain emphasis understands seismic exploration techniques and interpretation of seismic data, and demonstrates concepts for seismic horizons, seismic standard formats, seismic attributes and well logs. The candidate understands geological structures and features with respect to the oil cycle with knowledge about petroleum resource play, coordinate systems, and their usage in mapping.

Essential Duties:

• Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
• Ability to recognize and analyze issues within the software or workflows being used by customer.
• Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets; configuring, installing, testing, troubleshooting, repairing, and maintaining GVERSE GeoGraphix® related hardware and software.
• Maximizes use of software by interpreting instructions and answering questions.
• Prepares reference for users by writing workflow instructions.
• Create geoscience workflows using GVERSE GeoGraphix® to deliver demoes, presentations, and webinars.
• Aid sales team during evaluations.
• Maintains historical records by documenting solutions provided against specific issues, and documenting customer cases in the CRM.
• Maintains client confidence and protects operations by keeping information confidential.
• Forward feedback received from customers related to enhancements and defects to concerned members of higher tiers.
• Suggest improvements to the internal support process to management.

Education and Other Requirements:

• Bachelor’s of Science degree in a Geophysics.
• 1-3 years’ of direct work experience in a technical/software support role in the oil and gas industry using GVERSE GeoGraphix® solution packages (Geology and/or Geophysics) or other or other Geoscience applications.
• Bilingual in Spanish with the advanced ability to read and write formally.
• Working knowledge of seismic interpretation with good understanding of velocity time relationships, well ties, synthetics etc.
• Effective understanding of seismic attributes and its application to different geological scenarios, petro physical data, well data, formations and geological interpretation.
• Working knowledge of AVO, fluid substitution.
• Ability to pass GVERSE GeoGraphix® Certifications.
• Attend educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
• Ability to deliver software training and presales demonstrations.
• Attend educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies a plus.
• Testing beta releases internally.
• Understanding of Windows OS, file systems, network and database.
• Possesses excellent communication and presentation skills while maintaining corporate professional acumen.

Job Type: Full-time

Pay: $61,695.34 - $70,386.04 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• GeoGraphix: 1 year (Required)
• Software support: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Houston, TX 77072

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