Customer Success Manager Job at DTN
DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.
It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”
Job Description:
DTN is the independent, trusted source of actionable insights for 2 million customers focused on feeding, fueling and protecting the world. Customer-centric and employee-driven, DTN focuses on empowering agriculture, oil and gas, trading, and weather-sensitive industries through continuous, leading-edge innovation. DTN is based in Minneapolis, with offices globally.
We are looking for a technically savvy Intern who possesses a strong drive for results. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Job Duties & Responsibilities:
- Assist Customer Success Managers with the onboarding process by confirming information and ensuring everything is set up 100% correctly in our system.
- Audit event set-ups and change requests completed by support department for 100% accuracy.
- Manage all transit forecast setups inside our platform.
- Interface and collaborate with other DTN teams (Support, Development, Product Management)
Qualifications:
- A smart and exceptional professional who has great technical skills, communicate with others, attention to detail, and can learn quickly
- Strong work ethic is a must as many CSM will ask to assist on different tasks
- Enjoy working in a team and all that entails – including peer-to-peer feedback, open communication, and celebrating your many victories with your teammates.
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Weekend work is required
Additional Preferred Qualifications:
- Knowledge and experience about what it takes to increase client loyalty.
- Experience with SalesForce or ChurnZero or similar ticketing systems.
- Comfortable working with technology
- Meteorology background or studying Meteorology
Why DTN?
OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented
We have great benefits at DTN – apply today to find out more!
At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!
** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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