Overview

Dovetail is looking for a Customer Success Manager to work with our clients to assure their success with our SaaS HR Service Delivery Program. The position can be based anywhere in the United States. We’re searching for an affable, organized individual with a passion for fostering relationships and being a client advocate. This person is responsible for building client relationships, monitoring their utilization and success, and escalating critical feedback to our executive team.

Responsibilities

• Conduct twice annual status review calls to hear from all of our clients on their platform utilization and HR Service Delivery needs
• Monitor client success from the sales close through implementation to ongoing support
• Proactively identify and escalate any issues that arise for clients
• Assist in gathering critical client feedback and conveying their needs to our executive team

Skills & Requirements

• Highly organized with desire to monitor project goals and deadlines
• Ability to develop a rapport and build relationships with clients
• Polished verbal and written communication skills
• Proficiency in identifying opportunities for growth with successful accounts
• Ability to productively work remotely

Desired Experience

• 3+ years experience in an account management role or equivalent client-facing position
• Experience utilizing CRM software (Hubspot, Salesforce, etc)
• Experience working with SaaS companies and/or HR Departments

Compensation & Benefits

• Competitive salary commensurate with experience
• Flexible hours
• Work remotely
• Generous paid time off
• Health insurance with Dental and Vision Plans
• 401(k) with company match
• Life Insurance
• Long-Term Disability

About Dovetail:

Founded in 1996 and based in Austin, Texas, Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery.

Dovetail is a place where people work hard, have a tremendous impact on all things Dovetail, but have a great work/personal life balance. Employees don’t see Dovetail just as a destination point on the way to a better job. The average tenure at Dovetail is 11 years.

At the heart of our core values, we believe in Teamwork and Customer first. We are a high performing team, who collaborate on ideas, goals and challenges. We build and deliver the best technology that will have a positive impact on our customers. Integrity and the moral compass are key to everything we do.

If all this fits who you are and what you are looking for in your next job, please contact us to learn more.

Additional Information

Dovetail is proud to be an Equal Opportunity Employer & all of your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• B2B customer service: 2 years (Preferred)

Work Location: Remote

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