Customer Services Technician II (At-Will, Part-time, Temporary) Job at City of Poway
JOB
The City of Poway Finance Department is searching for an enthusiastic individual to work as a part-time, temporary, at-will Customer ServicesTechnician II in the Customer Services Division. This position provides exceptional services to the Poway community by assisting customers over the phone and in person at the front counter with water and wastewater utility billing services, business registrations, and processing payments for a variety of city activities. Other administrative duties include sorting mail, responding to emails, setting up new accounts for water service, and filing and scanning documents.The position is expected to last 3-4 months. The work schedule allows for some flexibility, but the desired working hours are 8:30 a.m. - 3:30 p.m. Mon-Fri with every other Friday off.Under general supervision, performs a variety of responsible office support related to the establishment and maintenance of customer accounts. Responds to customer inquiries related to water billing, water conservation and waste, business and regulatory licensing, interpreting the rules, policies and procedures, service fees, rates, and procedures. Provides support for installation of utility services and maintains records; drafts correspondence, reports, and forms. Processes regulatory licensing, business certificates and renewals. Documents all related data into computer database and maintains all related records. Receives direct or general supervision from the Revenue and Operations Supervisor or assigned supervisor. Exercises no direct supervision over staff.
EXAMPLE OF DUTIES
Management reserves the right to add, modify, change or rescind the work assignemnt of different positions and to make reasonable accomodations so that qualified employees can perform the essential functions of the job.Represents the City to customers in a professional and customer friendly manner; responds to customer inquiries and complaints in person or by telephone and provides information; provides for the resolution of unusual billing and customer cost situations by conducting appropriate research. Receives and screens visitors and telephone calls; takes messages, directs the caller to the proper office/person, or provides factual information or resolution regarding City and departmental activities and functions requiring the application and explanation of rules, policies, and procedures. Interprets policies and procedures and explains service fees, rates, and procedures to customers; may waive fees under appropriate circumstances.Receives and processes service requests, sets up new accounts, determines and collects necessary charges.Makes billing arrangements for new accounts and prepares closing bills for canceled service.Operates computer billing systems; edits, prepares, and sends bills; maintains and reconciles a variety of customer billing records as directed; estimates proper billing amounts and makes appropriate adjustments ensuring proper billing codes.Receives customer payments in person, electronically, or by mail; makes change and issues receipts; balances cash receipts, processes mail payments, develops totals, prepares deposit documents and end-of-day reports, and delivers daily bank deposits.Prepares correspondence relating to customer service activities; assists in the preparation of special reports related to customer billing.Processes regulatory licensing, business certificates, and renewals; enters all related data into computer database and maintains all related records.Operates standard office equipment, including job-related computer hardware and software applications, and multi-line telephones; and may operate a two-way radio or other department-specific equipment.Prints audit reports for verifying meter reads; writes service orders as needed; verifies accuracy of billing reports; processes billing file to outside agency.Performs project research and report preparation, technical reports, and other technical work related to City activities.Receives, sorts, and disburses incoming mail; prepares outgoing mail for posting; prepares special mailings and ensures that all attachments are included and are mailed in a timely manner.Drafts and types correspondence, reports, forms, invitations, graphic materials, and specialized documents; and proofs materials for accuracy, completeness, compliance with City policies, format and English usage, including grammar, punctuation and spelling.Coordinates and works with other departments and outside agencies; answers department questions regarding billing history, water and sewer records, customer records and correspondence.Maintains attendance and punctuality that is observant of scheduled hours on a regular basis.Performs related duties as assigned.
SUPPLEMENTAL INFORMATION
A completed NeoGov application, including supplemental questions, must be submitted through NeoGov for consideration by the application deadline. Application materials will not be accepted separate from NeoGov or after the deadline. A FULLY COMPLETED APPLICATION AND RESPONSES TO SUPPLEMENTAL QUESTIONS ARE REQUIRED AND PART OF THE REVIEW AND QUALIFYING PROCESS. QUESTIONS MUST BE ANSWERED COMPLETELY; REFERENCING YOUR RESUME IN LIEU OF ANSWERING A QUESTION WILL BE CAUSE FOR DISQUALIFICATION. Applicants will be evaluated on the basis of relevant training and experience. The process may include interviews and/or performance tests. Successful candidates will be placed on the eligibility list established, which will be in effect for a period of up to six months. A background investigation including LIVESCAN fingerprinting and a verification of a valid driver's license and satisfactory driving record from the Department of Motor Vehicles are required. Applicants will be required to submit verification of the legal right to work in the United States. The City of Poway participates in E-Verify. All employees are required by law to sign a loyalty oath to the United States and the State of California Constitution at time of hire.
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The City of Poway Finance Department is searching for an enthusiastic individual to work as a part-time, temporary, at-will Customer ServicesTechnician II in the Customer Services Division. This position provides exceptional services to the Poway community by assisting customers over the phone and in person at the front counter with water and wastewater utility billing services, business registrations, and processing payments for a variety of city activities. Other administrative duties include sorting mail, responding to emails, setting up new accounts for water service, and filing and scanning documents.The position is expected to last 3-4 months. The work schedule allows for some flexibility, but the desired working hours are 8:30 a.m. - 3:30 p.m. Mon-Fri with every other Friday off.Under general supervision, performs a variety of responsible office support related to the establishment and maintenance of customer accounts. Responds to customer inquiries related to water billing, water conservation and waste, business and regulatory licensing, interpreting the rules, policies and procedures, service fees, rates, and procedures. Provides support for installation of utility services and maintains records; drafts correspondence, reports, and forms. Processes regulatory licensing, business certificates and renewals. Documents all related data into computer database and maintains all related records. Receives direct or general supervision from the Revenue and Operations Supervisor or assigned supervisor. Exercises no direct supervision over staff.
EXAMPLE OF DUTIES
Management reserves the right to add, modify, change or rescind the work assignemnt of different positions and to make reasonable accomodations so that qualified employees can perform the essential functions of the job.Represents the City to customers in a professional and customer friendly manner; responds to customer inquiries and complaints in person or by telephone and provides information; provides for the resolution of unusual billing and customer cost situations by conducting appropriate research. Receives and screens visitors and telephone calls; takes messages, directs the caller to the proper office/person, or provides factual information or resolution regarding City and departmental activities and functions requiring the application and explanation of rules, policies, and procedures. Interprets policies and procedures and explains service fees, rates, and procedures to customers; may waive fees under appropriate circumstances.Receives and processes service requests, sets up new accounts, determines and collects necessary charges.Makes billing arrangements for new accounts and prepares closing bills for canceled service.Operates computer billing systems; edits, prepares, and sends bills; maintains and reconciles a variety of customer billing records as directed; estimates proper billing amounts and makes appropriate adjustments ensuring proper billing codes.Receives customer payments in person, electronically, or by mail; makes change and issues receipts; balances cash receipts, processes mail payments, develops totals, prepares deposit documents and end-of-day reports, and delivers daily bank deposits.Prepares correspondence relating to customer service activities; assists in the preparation of special reports related to customer billing.Processes regulatory licensing, business certificates, and renewals; enters all related data into computer database and maintains all related records.Operates standard office equipment, including job-related computer hardware and software applications, and multi-line telephones; and may operate a two-way radio or other department-specific equipment.Prints audit reports for verifying meter reads; writes service orders as needed; verifies accuracy of billing reports; processes billing file to outside agency.Performs project research and report preparation, technical reports, and other technical work related to City activities.Receives, sorts, and disburses incoming mail; prepares outgoing mail for posting; prepares special mailings and ensures that all attachments are included and are mailed in a timely manner.Drafts and types correspondence, reports, forms, invitations, graphic materials, and specialized documents; and proofs materials for accuracy, completeness, compliance with City policies, format and English usage, including grammar, punctuation and spelling.Coordinates and works with other departments and outside agencies; answers department questions regarding billing history, water and sewer records, customer records and correspondence.Maintains attendance and punctuality that is observant of scheduled hours on a regular basis.Performs related duties as assigned.
SUPPLEMENTAL INFORMATION
A completed NeoGov application, including supplemental questions, must be submitted through NeoGov for consideration by the application deadline. Application materials will not be accepted separate from NeoGov or after the deadline. A FULLY COMPLETED APPLICATION AND RESPONSES TO SUPPLEMENTAL QUESTIONS ARE REQUIRED AND PART OF THE REVIEW AND QUALIFYING PROCESS. QUESTIONS MUST BE ANSWERED COMPLETELY; REFERENCING YOUR RESUME IN LIEU OF ANSWERING A QUESTION WILL BE CAUSE FOR DISQUALIFICATION. Applicants will be evaluated on the basis of relevant training and experience. The process may include interviews and/or performance tests. Successful candidates will be placed on the eligibility list established, which will be in effect for a period of up to six months. A background investigation including LIVESCAN fingerprinting and a verification of a valid driver's license and satisfactory driving record from the Department of Motor Vehicles are required. Applicants will be required to submit verification of the legal right to work in the United States. The City of Poway participates in E-Verify. All employees are required by law to sign a loyalty oath to the United States and the State of California Constitution at time of hire.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.