Job Summary

Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

What We Do
The Community Services Department provides exceptional recreational, educational, cultural, and social services to the community to enhance and maintain a high quality of life in Beverly Hills. The Department is comprised of five distinct divisions: Administrative Support; Arts and Culture, Recreation and Parks; Library Services; and Human Services, supported by strong administrative staff who provide a breadth of services in support of ongoing operations. The Community Services Department serves this community in a number of key ways, helping to ensure a great quality of life for the residents of Beverly Hills, and helping to provide a welcoming environment for all of our visitors to enjoy.

About the Position:
Responsible for overseeing the Registration Office, the Supervisor will work in Administrative Services of the Community Services Department. They will lead the day-to-day operations of community services, arts, and recreation registration, with over 16,000 signups for programs, classes and events annually. The ideal candidate will be prepared to work closely with City arts, recreation, and communications staff, vendors, and the public, being able to resolve customer service concerns efficiently. Experience with registration software and design software a plus.

To learn more about Community Services Registration click the link below: http://beverlyhills.org/bhreg

Work schedule: This position will be required to work at Community Services Administration on a full time schedule. Additional hours may be scheduled dependent on operational need.

Detailed Job Description
For major duties and requirements including knowledge, skills, & abilities, please see link: https://www.governmentjobs.com/careers/beverlyhills/classspecs/52625?keywords=customer%20services%20&pagetype=classSpecifications

Selection Process
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.

The selection process may consist of any of the following components:

• Supplemental Questions
• Performance Exercise
• Oral Interview

The eligibility list established for this recruitment may be used to fill a lower-level position.

CONDITION OF EMPLOYMENT : All newly hired or rehired City of Beverly Hills employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please contact Human Resources at (310) 285-1067.

Conviction History
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, you will be contacted to schedule a fingerprinting appointment.

Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.

Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Major Duties

Job Summary: Responsible for the daily operation of customer service functions including utility billing and the accounts receivable/collection problems associated with various functions.

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  Supervises, coordinates and monitors a variety of utility billing and customer service within the department.
• Supervises the accounts receivable and collections efforts for various City functions including ambulance service, day care programs, security alarm service, preferential daytime parking permits, monthly parking and business license renewals.
• Receives, researches and resolves a variety of the more difficult and complex customer problems, complaints and questions received; handles difficult technical problems referred by subordinate employees.
• Supervises and/or participates in the computation of charges, interest and other financial data.
• Supervises employees engaged in the performance of specialized tasks related to utility billing.
• Performs various personnel functions to include conducting performance appraisals and maintaining files.
• Interprets rules, policies, procedures and regulations that apply to work performed and employees supervised.
• Responsible for training all assigned staff.
• Performs other related work as required.

Minimum Qualifications

• High school graduation supplemented by two years of college level coursework in business, accounting, computer science, public administration or closely related field.
• Three years knowledge and experience working with an automated billing system preparing and analyzing billing reports. Heavy public contact experience is desirable.

Knowledge, Skills & Abilities

• Knowledge of billing practice and principles; modern office practices, procedures and equipment; computer software applications; analytical techniques; effective supervisory practices and training techniques; methods and practices of technical and financial record keeping.
• Ability to deal with the public and other City staff in a tactful and effective manner.
• Ability to understand and apply basic financial record keeping principles.
• Ability to investigate and resolve a variety of complex and difficult billing problems.
• Ability to train personnel.