The Department of Finance, Cash Operations Division is seeking to fill the position of Customer Service Technician who will be responsible for processing cash, checks, credit card collections and providing customer service for taxpayer inquiries.

• Responding to customer requests, inquiries and problems in person and on telephone, assisting with resolutions;
• Assisting customers in person or by telephone with billing inquiries;
• Receiving and reconciles cash, checks and charges receipts;
• Verifying and correcting business licenses and personal property tax information;
• Answering questions about rates, business licenses, decals, personal property taxes, service charges, fees and credit policies;
• Reviewing requests and issues permits, certificates and drafts to customers; makes requested changes on existing documents;
• Managing customer data records by adding new records, maintaining and revising current records, and archiving and deleting obsolete records within department computer system as directed;
• Monitoring delinquent customer accounts and takes prescribed action;
• Screening and registering clients, and monitors caseload activity on a monthly basis;
• Forwarding customer feedback to supervisor;
• If assigned to Customer Care Call Center in Finance/Assessor's, respond to customer's incoming telephone calls;
• Generating reports on a routine and recurring basis;
• Ensuring customer permits, licenses and records comply with City and State laws;
• Performing routine office tasks such as preparing correspondence, data entry, mail processing and filing.

KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrated knowledge in standard office equipment, standard office protocols and procedures, basic clerical duties and cash handling procedures; Proven skill in data entry, MS office, problem solving, basic mathematics and customer service. Proven ability to multi-task, remain calm in stressful situations and defuse inflamed situations.

MINIMUM TRAINING AND EXPERIENCE:

• 
  High School Diploma or GED;
• Two years of customer service experience such as collecting and processing payments, researching billing information, or providing direct customer service;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• Detailed oriented;
• Direct Customer Service experience;
• Cash handling/Cash Reconciliation experience;
• Bilingual is a plus;
• Microsoft Office Suite experience.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• 
  None required.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.