Customer Service Team Member Job at City of West University Place, TX
City of West University Place, TX West University Place, TX
$12.50 an hour
Job Summary
Serves as the primary point of contact for Parks & Recreation facilities by providing information to members and customers, as well as walk-in and phone-in traffic. Responsible for opening and closing identified facilities and amenities, providing routine maintenance, facilitating electronic program and activity registration transactions, electronically completing various reports and preparing correspondence, setting up for meetings, and issuing and receiving equipment and supplies. Essential Duties
~ Effectively communicates to citizens and other customers all programs and activities at all facilities offered through the Parks and Recreation Department.
~ Meets and greets walk-in members and customers, assisting and directing them to the proper room or facility.
~ Facilitates electronic registration and revenue transactions for walk-in fees, membership sales and activity registrations for all facilities.
~ Operates electronic biometric monitoring, electronic registration, electronic paging system; sets up audio/visual equipment for classes or training; and performs troubleshooting as needed. Maintains and monitors electronic display systems, message boards and cameras in all areas of the facilities.
~ Sets up tables and chairs for training and/or meetings at all facilities and takes down and stores tables and chairs after the event is complete.
~ Issues and receives equipment and supplies to/from members and customers.
~ Ensures facility cleanliness by performing janitorial and maintenance duties as needed including but not limited to: takes out trash, cleans restrooms after a toilet or sink overflows and/or after someone has gotten sick, replaces light bulbs, vacuums/sweeps floors, etc.
~ Prepares daily reports as directed using electronic software designated by the City.
~ Checks pool chemicals such as chlorine and PH levels, therefore, must have the ability to swim.
~ Reports to work as scheduled/directed and reports to work free from the effects of illegal drugs or alcohol. Must not be impaired due to use of prescription drugs.
~ Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural and/or man-made disasters. Education and Experience
Must be at least 16 years old. Experience in the customer service industry, with cash management responsibilities preferred. Must possess CPR and AED certifications, or have the ability to obtain these certifications within forty-five days of employment start date. Knowledge, Skills and Abilities
Knowledge, Skills and Abilities - Applicants must possess excellent verbal & written communications skills. Applicants must possess a solid working knowledge of office computer systems, including but not limited to MS Word, MS Excel, RecTrac, etc. Applicants must be able to perform business math calculations, using computers, cash register systems and calculators. Physical Requirements
Job Duties are typically performed in an indoor climate-controlled environment. Position requires the ability to stand for prolonged periods of time when necessary. Applicants must be able to transport themselves and move about a building, grounds and athletic fields. Position requires the senses of eyesight, hearing and speech. Position requires the ability to lift and carry loads up to 50lbs and to work outdoors in all types of weather. Position requires the ability to set up and tear down tables, chairs, audio visual equipment, etc.
While performing the duties and responsibilities of this job, the employee may be exposed to seasonal temperatures, the sun for extended periods of time, wet or humid conditions, blood borne pathogens, body fluids of others, and toxic & caustic chemicals. The noise levels in the work environment can be moderately loud on occasion.
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Serves as the primary point of contact for Parks & Recreation facilities by providing information to members and customers, as well as walk-in and phone-in traffic. Responsible for opening and closing identified facilities and amenities, providing routine maintenance, facilitating electronic program and activity registration transactions, electronically completing various reports and preparing correspondence, setting up for meetings, and issuing and receiving equipment and supplies. Essential Duties
~ Effectively communicates to citizens and other customers all programs and activities at all facilities offered through the Parks and Recreation Department.
~ Meets and greets walk-in members and customers, assisting and directing them to the proper room or facility.
~ Facilitates electronic registration and revenue transactions for walk-in fees, membership sales and activity registrations for all facilities.
~ Operates electronic biometric monitoring, electronic registration, electronic paging system; sets up audio/visual equipment for classes or training; and performs troubleshooting as needed. Maintains and monitors electronic display systems, message boards and cameras in all areas of the facilities.
~ Sets up tables and chairs for training and/or meetings at all facilities and takes down and stores tables and chairs after the event is complete.
~ Issues and receives equipment and supplies to/from members and customers.
~ Ensures facility cleanliness by performing janitorial and maintenance duties as needed including but not limited to: takes out trash, cleans restrooms after a toilet or sink overflows and/or after someone has gotten sick, replaces light bulbs, vacuums/sweeps floors, etc.
~ Prepares daily reports as directed using electronic software designated by the City.
~ Checks pool chemicals such as chlorine and PH levels, therefore, must have the ability to swim.
~ Reports to work as scheduled/directed and reports to work free from the effects of illegal drugs or alcohol. Must not be impaired due to use of prescription drugs.
~ Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural and/or man-made disasters. Education and Experience
Must be at least 16 years old. Experience in the customer service industry, with cash management responsibilities preferred. Must possess CPR and AED certifications, or have the ability to obtain these certifications within forty-five days of employment start date. Knowledge, Skills and Abilities
Knowledge, Skills and Abilities - Applicants must possess excellent verbal & written communications skills. Applicants must possess a solid working knowledge of office computer systems, including but not limited to MS Word, MS Excel, RecTrac, etc. Applicants must be able to perform business math calculations, using computers, cash register systems and calculators. Physical Requirements
Job Duties are typically performed in an indoor climate-controlled environment. Position requires the ability to stand for prolonged periods of time when necessary. Applicants must be able to transport themselves and move about a building, grounds and athletic fields. Position requires the senses of eyesight, hearing and speech. Position requires the ability to lift and carry loads up to 50lbs and to work outdoors in all types of weather. Position requires the ability to set up and tear down tables, chairs, audio visual equipment, etc.
While performing the duties and responsibilities of this job, the employee may be exposed to seasonal temperatures, the sun for extended periods of time, wet or humid conditions, blood borne pathogens, body fluids of others, and toxic & caustic chemicals. The noise levels in the work environment can be moderately loud on occasion.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.