Customer Service Specialist Job at Kaspar Outdoors
Primary Function:
Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email. Candidate must have strong knowledge of the firearms industry in order to provide best customer experience.
Position Responsibilities include(but not limited to):
· Deliver customers a five-star experience
· Enters data into computer system
· Follows up on orders to ensure delivery and customer satisfaction
· Listens to customer complaints and suggestions and discusses resolution requests with Supervisor
· Obtains customer feedback for continuous improvement
· Records and files copies of orders received
· Collaborates with production, shipping, warehouse as needed
· All other duties assigned by management
Skills:
· Basic computer software skills (MS Office, Outlook, etc…)
· Ability to build relationships with customers easily
· Ability to multitask in a fast-paced environment.
· Ability to maintain a clean, neat, and appealing work environment and personal appearance
· Must have excellent verbal and written communication skills
· Must have the ability to solve problems as they arise.
Qualifications:
· High School diploma or general education degree (GED) required.
· Experience in the firearms manufacturing industry required
· Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc...) and ERP software preferred
· Must possess current and valid driving record with clear history for the past three years.
Physical Requirements:
· Must be able to sit and/or walk (33-75%) for extended periods of time
· Must be able to stoop, bend, twist and lean (10-25% )
· Must be able to lift 25 pounds occasionally (0-33%)
Work Environment:
· Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties
· Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory
Job Type: Full-time
Pay: $1.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
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