Description: A great opportunity!
No weekends or late-night schedules
Awesome benefits
Lots of paid holidays and Half-day Fridays all summer
A hybrid work schedule with three days at home
This position is part of the Membership Department and has two main responsibilities. First, it is part of the team who provide top quality customer service to Society members and customers by fulfilling membership, education and other orders and requests. The team answers incoming calls, emails and faxes. Second, it assists with our Corporate Access Program (CAP) including administrative duties and calling prospective CAP clients to assist with growing the number of subcribers in the program.
The Illinois CPA Society (ICPAS), with more than 22,600 members, is a statewide, professional membership organization dedicated to enhancing the value of the Certified Public Accountant (CPA) profession. Founded in 1903, ICPAS is one of the largest state CPA societies in the nation. ICPAS represents Illinois CPAs in a variety of industries and positions in the profession. Find out more at icpas.org.
Why work for the Illinois CPA Society?
The organization offers a flexible and supportive work environment committed to developing and fostering its employee’s professional growth. We have a casual dress code and offer a hybrid work schedule with the option to work remotely three days a week. Our office is conveniently located close to Union Station in Chicago. We work a 40-hour-a-week schedule, with half-day Fridays during the summer. We offer an excellent benefits package at a reasonable cost or sometimes free, to all qualified employees including health, dental, vision, short and long-term disability insurance (free), life insurance at three times the employees’ yearly compensation (free), and an employee assistance program. Additional options for disability plans, tax-free options for commuting and parking costs, flex spending accounts for medical or dependent care, voluntary life insurance, and long-term care insurance are also offered. We provide a 401(k) plan with a company contribution of up to 8% of your salary including the services of a financial advisor for free. This position receives paid vacation, paid sick days, paid holidays, as well as floating holidays.
Duties and Responsibilities

• Provide superior service and accurately process member and customer requests for event registrations and information, membership applications, payments, refunds, member updates, explanation of member benefits and resources, etc.
• Assist callers with technical assistance with accessing our website, database, or virtual programs.
• Assist with data integrity checks and other database related projects.
• Assist with the Corporate Access Program (CAP) including assistance to subscribers via phone and email, updating reports, tracking utilization of program benefits and services, database management, and overall administrative support. Assist with staffing on-site CAP training, as needed.
• Make outgoing emails to corporate finance professionals to assist with selling the CAP.
• Keep management informed about service issues related to member/customer situations, processing, or technology-related matters.
• Maintain and update database including member and customer records, identify and merge duplicate records. Assist with finding “lost” members. Resolve inconsistencies in system data elements such as demographics, membership types, etc.
• Process ethics exam orders and maintain exam inventory.
• Participate in database/system upgrade testing and training and identify, document,database-related and communicate system issues and solutions as they become apparent.
• Handle special projects and perform other duties as assigned, including recruitment and retention mailings.

Requirements:

• Minimum five years experience in customer service
• Experience with database management systems, a plus
• Excellent verbal, interpersonal, and written communication skills
• Working knowledge and experience in Microsoft Office products, including Word and Excel
• Ability to work well in a team environment, as well as independently
• Sales experience a plus
• Have a valid driver’s license
• Our employees are required to be vaccinated against COVID-19. We will take into consideration religious or medical exemption requests.

Job Type: Full-time

Pay: $24.00 per hour

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.