Customer Service Specialist

The position will be responsible for handling all customer service aspects of their assigned customers/accounts to ensure Farris growth and customer satisfaction.This position reports to the Applications Engineering and Inside Sales Manager.

Location: Brecksville, OH

Benefits:Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.

Your Challenge:

• Provide Customer Service for assigned Representatives, including but not limited to: technical support, commercial support, voice of the customer, expediting, etc.
• Prepare quotations, including but not limited to: pressure relief valve sizing and selection, pricing, lead-time, shipping terms and special requirements.
• Complete review of customer's Purchase Order or Letter of Intent to ensure all commercial terms are acceptable or included in Farris' terms and conditions.
• Complete review of detailed specifications to ensure Farris complies with the customer's technical requirements.
• Responsible to review, enter, and manage orders resulting from conversion of a quotation to an order or orders received directly from a representative.
• Establish priority and enter all orders within acceptable timeframe.
• Identify and communicate issues that prevent order entry to Team Leader, in a timely manner, to prevent any extended order entry delays that would compromise ship date commitments.
• Other duties as required.

Your Expertise:

• Minimum 5 years of technical sales experience in technical customer service role
• Strong Microsoft Office skills
• Ability to work independently, under pressure and within tight deadlines
• Excellent verbal, interpersonal and written communication skills
• Technical sales experience within valves manufacturing industry is preferred

This position may require exposure to information that is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. #IND