Customer Service/ Sale Support Job at Gretchen Scott
Seeking a motivated, energetic team player with a pleasant demeanor for our Customer Service/Sales Support position at an established women's ready-to-wear company.
Job Description:
- Excellent speaking voice required
- Data Entry of incoming orders from sales team and online telephone orders.
- Advise sales of incoming shipments and process allocation and pick tickets when goods arrive
- Daily telephone and email communication with customers to help with their online purchases (fit questions, shipping, returns issues ...
- Ensure daily pick tickets are fulfilled and assist shipping department when necessary
- Process returns
- Assist in collection of past due accounts
- Ability to up-sell customers when taking their orders over the phone
- Assist sales team in preparing for trade shows
Requirements:
- Strong telephone communication skills
- Must be computer savvy w/excellent typing skills - Microsoft Suite (outlook, excel, word), (Salesforce, A2000 - will train)
- Some weekend hours may be required during Market.
- Excellent organizational and analytical skills
- Independent, self-motivated, detail-oriented; ability to multitask in a busy office environment
- Looking for someone with a strong desire to learn and grow with our company
- Team player attitude a must
- Bachelor's Degree - Preferred
This position is full-time. Must be able to easily commute to Pelham, Walking distance to Pelham train station - Metro North. (PLEASE CHECK THE COMMUTE BEFORE APPLYING)
Office Location: Pelham (2 Blocks from Pelham, NY Train Station)
No resumes will be reviewed if phone assessment is not completed.
Please send in salary requirements when sending in resume
Contact: Human Resources - hr@gretchenscott.com
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