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Star Bank is hiring a full-timeCustomer Service Representative (Teller)in Elbow Lake,MN. The branch is open Mon-Fri during regular business hours.
The function of this position includes performing basic banking and teller transactions. This position also has opportunity for advancement into opening new accounts and other responsibilities of a banker. This is a position that has growth potential. Be a banker!
Title:Customer Service Representative
Status:Non-Exempt - Hourly
Reports To: Branch Manager
POSITION SUMMARY
Under the direction of management, the Customer ServiceRepresentative will conduct teller transactions and offer exemplary customer service in-person, via phone or e-mail.
EXPERIENCE
This posting is foran entry-level banking position but any levelof banker (below supervisor level) is encouraged to apply - we are flexible with skill level and expertise!
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct basic teller transactions and answer questions about Star Bank accounts
• Greet customers and guests in a professional, friendly, and hospitable manner
• Perform clerical tasks including word processing, filing, answering telephones and operating office equipment
• Build customer relationships with the bank by cross-selling bank product opportunities
• Maintain daily drawer limits and balance daily
• Navigate through various financial/banking software to accurately process transactions
• Assist customers with digital banking questions and unlock or reset online accounts
• Provide timely and accurate information to customers about their finances or pending transactions
• Process and balance coin through the coin machine; bag coins for shipment
• Process customer orders/changes according to established department policies and procedures
• Provide timely feedback to leadership regarding service failures or customer concerns
• Strive to meet and exceed customer's service expectations in every interaction
• Provide administrative support, project assistance, and research
• Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests
• Attend and participate in ongoing trainingto stay current with banking trends
• Other duties as required

KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet
• Ability to operate a 10-key calculator, and other office equipment
• Perform duties in compliance with policy, procedure, and process
• Self-motivation, and attention to details
• Ability to communicate (verbally and in writing)
• Ability to maintain discretion and confidentiality
• High level of accuracy and timeliness
• Ability to deliver a high level of responsiveness to internal customers with strong customer orientation
• Ability to multi-task and organize priorities
• Attention to detail
• A basic understanding of financial terms is required
• Strong aptitude for problem solving
• Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations
• Must be able to navigate through banks website and mobile app
• Ability to present and sell bank products
• Ability to read and interpret documentation such as operating and procedure manuals
• Ability to work with minimal supervision
• Customer service orientation essential

EDUCATION
High School Diploma or GED is required. Some college is preferred.
WORKING CONDITIONS

• Well-lit, temperature-controlled indoor office setting with adequate ventilation and moderate noise level, only occasionally requiring exposure to outdoor weather conditions.
• Primarily sedentary physical activity performing non-strenuous daily activities of an administrative nature often requiring sitting, talking, and listening.
• Manual dexterity sufficient to work with the fingers.
• May occasionally be required to lift and/or carry over 10 pounds.

Star Bank is an EO/AA employer. Our positions are availablewithout regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

Job Type: Full-time

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