Customer Service Representative - Plumbing & Restoration

Location: Murrieta, CA

RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 45+ years of success and over $70 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans from North San Diego County to Sacramento County. Each employee plays a vital role in our success. We pride ourselves on being part of the Roto-Rooter national brand while still feeling like a family-owned business. Here at RotoCo, Inc., the work environment is modern, friendly, team-oriented, and very fast-paced. We are rapidly expanding and looking for candidates to join our family!

We are looking for enthusiastic, experienced, and customer-oriented professionals to join our Customer Service team at our Murrieta call center. Qualified candidates must have the ability to work in a fast-paced environment while providing exceptional customer service over the phone.

Responsibilities include answering customer calls, booking service appointments, and maintaining communication with Dispatch and CSR Supervisor.

Pay: Starting at $17.50, DOE

Job Type: Full-Time

• 1:30pm-10:00pm
• 12:00pm-8:30pm
• Weekend availability is required

*PLEASE NOTE NO REMOTE POSITIONS ARE AVAILABLE*

Essential Duties and Responsibilities:

• Answering a high volume of customer calls and converting inquiries into booked service appointments.
• Create service work orders based on customer issue(s), Service Technician specialty, and geographic efficiencies.
• Document customer service requests, complaints, and other communication as required.
• Resolve customer complaints in a professional and timely manner, consulting with management as needed.
• Communicate effectively and work closely with Dispatch and CSR Supervisor.
• Perform other duties as assigned

Required Experience/Qualifications:

• High School diploma or equivalent
• 1+ years’ call center experience

– Plumbing industry experience a plus!

• Minimum 1+ year of Customer Service experience
• Proficiency using Microsoft Office applications (Outlook, Excel, Word)
• Excellent phone etiquette
• Professional communication skills, both verbal and written
• Ability to diffuse difficult calls by using active listening skills and showing empathy
• Strong typing skills with ability to type minimum of 50 words per minute
• Self-starter with the ability to work independently with a high degree of accuracy
• Team-player with the ability to work well with others in a close setting
• Must demonstrate strong problem-solving and decision-making skills
• Able to work with a sense of urgency and prioritization under pressure
• Ability to sit for extended periods of time in a call center setting with high tolerance for heavy phone work
• Detail-oriented with the ability to multi-task while remaining organized
• Flexibility to work additional hours and/or days that deviate from regular work schedules
• Bilingual a plus
• Drug screen and background check are required
• Must complete any assessments attached to job ad for consideration

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) + Matching
• Paid Time Off
• Paid Vacation
• Referral Bonuses
• A GREAT place to work!

Please do not call the office or send hard copy resumes. We carefully consider every application, but we can only accept applications made through this site.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)

Work Location: One location

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