Customer Service Representative II Job at BRADY WORLDWIDE INC
Who We Are:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.
What We Need:
The Customer Service Representative II provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.
The hours for this position are from 9am until 5pm.
What You'll Do
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.
What We Need:
The Customer Service Representative II provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.
The hours for this position are from 9am until 5pm.
What You'll Do
- Handles level III customer interaction, whether phone or email, from start to finish including customer consultation, quotation,
- order management, and cross-functional collaboration to ensure complete customer satisfaction
- Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products
- of the division, and major product lines for other divisions to properly advise customers
- Identifies the problem and all relevant issues in straightforward and challenging situations, assesses each using standard procedures,
- and makes sound decisions to resolve inquires and complaints
- Understands and contributes to company and department goals, missions, and philosophies as expressed by management
- Initiates process improvement by contributing ideas, decision-making skills and good judgment to achieve objectives through
- collaboration and cross-functional departments
- Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk
- of non-conformance for
- both the customer and organization
- Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of
- delegated actions for all open customer issues
- Is responsible for mentoring and training new employees
What You'll Need
- High school diploma required. Associates degree preferred
- Minimum five years of customer service experience in a changing, fast paced environment.
- Experience working in an ERP and CRM system is required
- Strong verbal and written communication skills with attention to detail.
- Basic computer skills and experience working with Microsoft Office (Excel and Word) and Google Suite
- Ability to problem solve, apply critical thinking and analysis while working under pressure.
- Effective time management and organizational skills.
- Ability to multi-task.
What You'll Get
- Competitive Salary with benefits to help you build a life you love
- Health, Vision, Dental Insurance
- 401k, retirement savings
- Paid time off, company holidays + floating holidays, access to discounts and perks
- Access to a variety of corporate discounts, memberships and perks
- Develop personally and professionally within a team and company that prioritizes people
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