Customer Service Representative I Job at Clarity USA
Responsible for providing problem resolution regarding statements, rates and financial concerns. Also responsible for answering any/all inquiries from customers, potential customers and Sales Agents.
ESSENTIAL DUTIES
Essential duties include the following (other duties may be assigned as needed):
Responds to inbound calls
- Identifies caller needs
- Researches information as needed
- Provides complete/accurate responses and issue resolution
- Makes changes/additions to customer accounts to ensure satisfaction
Satisfies quality assurance requirements
- Meets 85% or above quality levels through the monitoring of call resolution
- Adheres to needs first requirements
- Creates tickets and provides follow-up as required.
Ensures customer retention and maintenance
- Cross sells products to existing customers (Maintenance Program)
- Conducts follow up calls to keep customers in house
- Orders/sends customer supplies on an as needed basis
EDUCATION/EXPERIENCE
Requires High School Diploma (some college preferred) and a minimum of one (1) year of customer service experience. Strong verbal, written, follow-up and organization skills and PC literacy required. Face-to-face customer interaction or experience in an ACD/call center environment preferred. Team mentality and ability to multi-task also required.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
If you are interested in this career with Clarity USA, please submit your resume to ClarityUSAjobs@clarityusa.com.
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