Customer Service Representative / E-Commerce Job at Competitive Choice Inc.
Customer Service Representative / E-Commerce
Job Description
CCI is seeking to hire someone who is interested in a fast-paced entrepreneurial environment where success is rewarded. We seek someone who is proactive, well organized with the ability to multi-task and provide excellent customer service. Scope of work is as follows:
- Consistently deliver excellent customer service that promotes customer retention and customer relationships.
- Assisting customers and sales staff by preparing sales orders and quotes.
- Oversee and facilitate smooth e-commerce transactions into our internal database.
- Respond to RFQ requests for commodity goods and services.
- Respond, complete, follow-up and maintain RFQ requests received from federal, state and local government agencies.
- Verify customer requisitions by comparing items requested to master pricing lists; clarifying unclear items; recommending alternative in stock inventory when applicable.
- Communicate with procurement specialists on purchase orders by verifying specifications and obtaining approval from requisitioning departments substitutions if necessary
- Contact suppliers to resolve shipment errors as needed.
- Upselling quantity, campaign items and or in-stock items whenever possible.
- Maintain an organized workspace and filing system.
Desired Skills
Excellent verbal and written communication skills, familiarity with distribution industry and distribution processes, ability to multi-task, proactive problem solver, highly organized,
3+ years Customer Service experience required, Experience using Oracle NetSuite preferred. Excel skills in Vlook up and pivot tables desired.
Job Type: Full-time
Pay: $40,000.00 - $42,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Houston, TX 77054: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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