We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (INSURANCE)

STARTING PAY 15.00, PAID TRAINING , PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.

GREAT SCHEDULE: MONDAY-FRIDAY (WEEKENDS OFF)
WORK FROM HOME OPPORTUNITY

Open to residents of Arizona, Arkansas, Idaho, Iowa, Montana, Oklahoma, Tennessee, Texas, Pennsylvania, North Carolina, Georgia, Michigan, Ohio, Kentucky, Kansas, Virginia and Florida

Position Summary:
Our Client s a leading provider of retirement plans, corporate insurance and consulting services—with more than one million plan participants nationwide. They help companies offer their employees a more secure financial future through retirement plans, insurance, and consulting services. Their clients and their financial advisors rely on them and us for independent and objective approach, expertise, and dedication to the highest level of flexible, responsive service. As a Customer Support Representative you will be providing first level support to their clients and customers

Overall Responsibilities:

• Act as key client contact in the overall service relationship, partnering closely with the Client product team;
• Handle and take ownership of queries, complaints and servicing issues, and facilitate their timely resolution;
• Offer prompt, competent and quality customer services, which includes:
• Diligent analyses of customer enquiries upon receipt;
• Investigation/follow-up with internal stakeholders to promptly provide an update or solution to customers to maximize customer satisfaction;
• Escalation of some tickets to other business functions.
• Drive process improvements within customer engagement framework;
• Continuous service improvement.

Job Requirements:

• High school diploma or equivalency required
• At least 2 years’ experience in customer service (preferably for a financial institution);
• Language proficiency: English
• Highly motivated and self-driven team player, with an ability to work independently and under pressure;
• Excellent verbal and written communication, and interpersonal skills;
• Familiarity with Microsoft Office Suite including Word, Excel and Outlook
• Knowledge of or an interest in digital asset markets.
• Attention to detail.

Physical Demands & Work Environment:
While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

Standard General Security Roles and Responsibilities

• Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
• Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedure
• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
• Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

General sign off:
This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company. The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations.

Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.


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