Customer Service Representative (CSR) Job at East Boston Neighborhood Health Center
Customer Service Representative II
Revere MA
Full-time, Benefits-eligible
Mon-Fri, 8am-5pm (40 hours a week)
$21 an hour
$1000 sign-on bonus
East Boston Neighborhood Health Center (EBNHC), is the largest community health center in Massachusetts and one of the largest in the country. From the nurses and physicians on the frontlines of patient care, to the managers who shape policy, to the customer service representatives who keep our facilities running smoothly — everyone here has a role in making medicine better.
We’re looking for a friendly, hard-working Contact Center Representative. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Bilingual (English/Spanish) fluency preferred.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing onboarding and training, working remotely is an option.
EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Patients are required to wear masks on premises and staff in clinical areas are required to wear appropriate PPE.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: One location
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