Customer Service Representative Job at The Vascular Care Group
Overview
The Patient Assistance Customer Service Specialist will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization.
This role will have a comprehensive on site training and this role will be required to travel between different Massachusetts locations, Hyannis and Plymouth.
We require all employees to be fully vaccinated unless provided with a medical or religious exemption.
Responsibilities
- Follows up on all internal and external patient communications by phone and online
- Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments
- Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc.
- Perform outbound calls to new physician's patients to complete full registration as well as recapture previous physician's patient to register and schedule appointments etc.
- Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures
- Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests
- Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay
- Performs other duties as assigned
Requirements
- High School Diploma Required
- 1+ years' experience in a communications center required
- Professional communication skills required
- Proficiency in technology, in particular Microsoft Office Suite
- Knowledge of, or ability to learn healthcare terminology and billing practices
- Multi-task with multiple EMR's
- Excellent organizational and prioritization skills
- Must prioritize excellent customer service
- Able to work in a high-paced environment with evolving priorities
- Excellent interpersonal skills required
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