Customer Service Representative Job at Superior Beverage Group
We are hiring a qualified candidate to fill our Customer Service Representative role. Our Customer Service Representative interacts with customers, associates and suppliers. They provide information in response to inquiries about products or services. The Customer Service Representative will process in-house sales, handle and resolve customer complaints.
Customer Service Representative Shift
- Monday - Friday 1 pm - 5 pm
Customer Service Representative Benefits
- Safe work environment
- Paid company holidays
- Work out facility
- Company events
- Career development and training
Customer Service Representative Duties
Efficiently and promptly responds to customer inquiries, complaints and requests and records accurate detail of actions taken
Answers telephones and professionally direct calls to the appropriate personnel
Obtains and evaluates all relevant information to handle inquiries and complaints in a timely manner
Develops and maintains professional relationships with internal and external customers while assisting in managing accounts
Offers suggestions for increasing sales of Company products
Addresses customer and Company personnel inquiries and concerns in a professional manner
Confers with delivery, warehouse and sales personnel to expedite or trace missing or delayed deliveries, pricing errors, order errors, etc.
Accurately processes in-house sales transactions
Customer Service Representative Skills/ Qualifications
High School Diploma or equivalent
Previous customer service/telephone experience
Previous data entry experience
Efficient computer and telephone system operating skills
Strong customer service and problem solving skills
Basic mathematical and superior organizational abilities
Refined verbal and written communication skills
Attention to detail and accuracy
Ability to professionally handle complaints, even when handling disconcerted customers
Friendly and amicable demeanor
Proficient in Microsoft Office and Google Suite
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