Sales Support

· May serve as the first line of contact with the customer relative to customer service issues.

· May be responsible for processing of orders/debits/credits and returns, including:

· Processing orders & EDI (electronic data interface) as well as related record keeping.

· Communicating with factories and MRP to place orders, gather and distribute information.

· Reviewing all order confirmations from factories to ensure correctness; advise reps of confirmed deliveries on customer’s request (i.e. P/N, delivery, invoice, etc.).

· Processing paperwork including debits, credits, returns, export requests, inventory transfers, etc.

· Responding to inquiries on delivery status and returns.

· Processing change requests, expediting and tracking orders.

· Communicates with the factory and internal departments in order to coordinate and support inventory needs and customer requirements.

· Follows proper internal controls and policies as established by the company. Ensures that backlog items, premium airfreight, diversions, manual shipments, Terms and Conditions, etc. meet standardized departmental policy.

· Recommends adjustments as necessary to control inventory and anticipates factors that change the plan and makes immediate corrections through a weekly stock status analysis

Customer Interaction

· Principle contact with customers (may include reps or distributors) for problem resolution relative to any sales issue.)

· Facilitates, communicates, and supports all direct sales efforts to satisfy customer requirements while maintaining company policy.

· Communicates primarily with the factory and internal departments to support inventory, sales and marketing programs.

Administrative Duties

· Correspondences and reports, including compiling statistical and graphical data in standard format.

· General duties including fax and mail distribution, phone coverage, filing and other duties as requested.

· Contacts and requests order credit hold releases.

· Assists the credit department by researching charge backs, providing the credit department with documentation such as invoices and proof of deliveries.

· Performs other related duties as assigned.

Job Type: Full-time

Pay: $18.00 - $20.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Indios, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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