Company: New England Cold Storage
Location: 6 Picker Road, Sturbridge, MA 01566
Position: Customer Service Representative
Pay: Hourly, nonexempt
Start Date: February 2023

The New England Cold Opportunity
At New England Cold Storage (NECS) we are focused on excellent customer service and maintaining our positive, supportive work environment.
Our motto is: Honesty, Respect, Hard Work.

We opened our new state-of-the-art cold storage warehouse in Sturbridge in August 2022, storing 21,000 pallets of food products from around the world. We have built a third-party logistics operation from scratch by carefully hiring people who add positive energy, and who want to listen, learn, and grow with us.

Now we’re looking for one more Customer Service Representative to round out the team. You will receive valuable, ongoing training from your peers on the logistics business, and you will use modern warehouse management software to build old-school customer relationships.

What Our Customer Service Team Does
We communicate with customers, carriers, and drivers to schedule and manage inbound and outbound loads, and maintain our inventory. You’ll answer questions about the current status of their order, or maybe just the weather in Sturbridge. Sometimes you’ll talk them through an immediate problem and other times you’ll help them plan their deliveries for next month.

Do you like to help people? Our customers and drivers find us to be friendly and helpful. We try to make them smile! Do you like to solve problems? We’ll teach you how to troubleshoot, investigate and work with the warehouse team to resolve customer issues.

Let’s Break It Down
Customer Service Representatives Deliver Excellent Customer Service

• Project a positive and professional attitude with customers and with colleagues (we value this quality highly)
• Respond with required urgency to customer requests and inquiries
• Utilize active listening skills to understand customer concerns – resolve, escalate, follow up
• Maintain records of all customer interactions
• Build honest relationships within the team and with customers

While this job posting provides an overview of the role, it does not contain an exhaustive list of all duties and responsibilities, which may be modified during or after opening the facility.

What Do We Want from You?

• Know MS Office and be generally computer literate
• Learn our Warehouse Management Software
• Project calm when a customer is stressed
• Talk to people, listen to people, help solve problems
• Write status updates to document what’s happening
• Be flexible to work evening shifts and overtime as needed
• Pass pre-employment background check and drug screen
• Are you Bilingual in Spanish? that’s a plus!

Note from NECS
We participate in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

Salary: From $20.00 per hour, plus monthly incentive bonus (up to $3/hr)

Benefits:

• Up to 3% match on IRA contributions
• Insurance: Health, Dental, Vision
• Paid time off: vacation and sick time accrued

Schedule:

• Day shift, Split shift, evening shift
• We are asking the person we hire to be flexible with us as we settle in

Supplemental pay types:

• Bonus pay based on full team performance

Work is onsite:

6 Picker Road, Sturbridge, MA 01566

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Split shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Sturbridge, MA 01566: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How do you handle someone who is angry?

Experience:

• Microsoft Office: 2 years (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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