Customer Service Representative Job at Masello Salon Services

Masello Salon Services Cranston, RI 02920

$16 - $18 an hour

Leading Salon Distributor in New England looking for a Customer Service Representative to join our team!

This person must have excellent communication skills, be able to multi-task and be well organized. In this position you will be working directly with our customers and Sales Team to ensure the needs of our customers are always met!

Tasks/Duties/Responsibilities:

-Placing orders order the phone from customers and company sales representatives

-Processing payments when orders are placed

-Updating customer information when needed using the computer system

-Answering phones and directing customers to the proper departments

-Responding to email orders and inquires

-Updating customers with new monthly promotions and events

-Handling customer complaints to the best of your ability

-Must be proficient in Microsoft Word and Excel

-Must be well organized and be able to multi-task in a fast paced environment

-Must be able to take direction from management

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Cranston, RI 02920: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person




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