Customer Service Representative Job at Lutron Electronics Co., Inc
Overview:
At Lutron, we put the customer first in all that we do. As a member of our Customer Service team, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects.
Responsibilities:
What you’re going to do:
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Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
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Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
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Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
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Build a strong knowledge of our innovative products & solutions
What’s your impact:
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Your passion for excellence will leave each customer with the feeling of exceptional service
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You will be essential to building relationships with new customers as well as retaining existing ones
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You will help to grow and expand our company by promoting customer retention and sales of new products
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You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills
How you know you’re qualified:
- You have an Associate's degree (required) or Bachelor's degree (preferred) with minimum 2.7 GPA and 0 - 3 years customer facing experience
- Must be located within commutable distance of Coopersburg, PA and willing to accommodate minimum 3 day in-office schedule with flexibility to be in-office as needed
What’s in it for you:
- Competitive and comprehensive benefits package
- Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring
- Exposure to all areas of our business from engineering to production to sales and everywhere in between
Lutron Electronics' position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in double digit growth annually. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and services
Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities. For more information, view our website at www.lutron.com. EOE/AA.
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