Customer Service Representative Job at Kistler Instrument Corp.
Job Responsibilities:
- Acts as the primary point of contact for non-product related customer issues such as order status, quotes, payment.
- Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
- Converts quotes into orders once the customer PO is received and verified.
- Provides invoice generation with clerical accuracy and correct delivery timing to the customer.
- Proactively updates customer on upcoming delivery status, PO changes, etc.
- Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
- Provides Sales Engineers and Managers with data and information as requested.
Qualifications:
- High school diploma or equivalent with two or more years Customer Service and or related experience.
- Ability to interpret shipping manifests, customer packing sheets, and similar incoming goods documentation.
- Familiarity with transducers and associated electronics.
- Very good working knowledge of Microsoft Office Products.
- Good organizational ability.
- Competency in SAP.
- Excellent written and verbal communications skills.
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque and acceleration. Cutting-edge technologies provide the basis for Kistler's modular solutions. Customers in industry and science benefit from Kistler's experience as a development partner, enabling them to optimize their products and processes so as to secure a sustainable competitive edge. The owner-managed Swiss company's unique sensor technology plays a key role in the evolution of automobile development and industrial automation. Kistler is making an important contribution to the further development electrified drive technology, automated and connected driving, emission reduction and smart factories.
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