Customer Service Representative Job at Jonathon Wesley
$42,000 - $45,000 a year
Customer Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Customer Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases on tablets using our CRM systems
- Cross sell products and services
- Team up with other Sales Associates to ensure proper customer service
- Build productive trust relationships with customers
- Suggest ways to improve sales cycle
Requirements:
- Proven work experience as a Retail Sales Associate, Sales Representative or similar role
- Basic understanding of sales principles and customer service practices
- Bilingual is a plus
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- High school degree; BS degree in Marketing or related field would be a plus
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
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