Key Responsibilities:

• Enter and edit all necessary orders and changes as required into Oracle
• Review proper inventory allocations vs. customer backlog to determine allocation of parts.
• Review and manage weekly specific customer backlog reports for credit, sub inventories, customer holds and stock reserves.
• Assists Sales to access EDI accounts for specific customers and the processing of orders as required
• Takes information from customers regarding order discrepancies. Coordinates RMAs and resolutions
• Handle difficult customer related situations and find solutions to ensure customer satisfaction.
• Coordinates with other Howmet Sites and third-party vendors to provide response to customer inquiries.
• Follows up and coordinates with other Simi Valley departments to provide response to customer inquiries.

*Qualifications for Internal Candidates

Basic Qualifications

• High school diploma.
• 3-Year minimum Customer Service experience.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Qualifications

• Proficiency in MS Office applications such as Excel, Word;
• Intermediate spreadsheet, database and other software application skills

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $36,000.00 to $54,000.00 per year.

Job Type: Full-time

Pay: $36,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Simi Valley, CA 93063: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you legally authorized to work in the United States?

Will you now or in the future, require sponsorship for employment visa status (e.g., H-1B Visa status)?

Work Location: Hybrid remote in Simi Valley, CA 93063

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