Customer Service Representative Job at Greater Philadelphia
Greater Philadelphia Health Action, Inc. is a non-profit healthcare organization with a commitment to provide compassionate and affordable healthcare services regardless of an individual’s ability to pay. Since 1970, GPHA has expanded to become one of the premier providers of primary medical, dental and behavioral healthcare in the Greater Philadelphia area.
Because of our success and stability, GPHA has become an employer of choice, offering our employees competitive salaries and a full array of benefits and perks to include medical, dental, and life insurance, tuition reimbursement, paid-time-off, holiday pay, 401(k) with company match and a collaborative work environment.
We are presently seeking full-time Customer Service Representatives
Responsibilities include: Provides exceptional service to patients with a high degree of professionalism and grace. Uses computer skills to collect patient information, register patients, and verify patient insurance status with speed and accuracy. Manipulates the Electronic Practice Management (EPM) system to manage appointments and patient flow. Must be able to work in a fast-paced healthcare environment and handle emergencies. Responds promptly and courteously to patient needs and requests for service/assistance. Demonstrates sound leadership and judgment in resolving patient complaints, insurance discrepancies, and a variety of other service issues that arise in a healthcare setting.
Must have a High School Diploma or equivalent; One (1) year of experience in Customer Service, Office Administration, or Insurance/Healthcare required; Exceptional customer service, verbal communication, attention to detail, and strong computer skills required; and, Knowledge of Managed Care or HMOs strongly preferred.
GPHA is an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin or any other basis prohibited by applicable law.
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