Job Summary

Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Functions

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

• Answer incoming and make outgoing customer telephone calls.

• Receive and resolve, within established guidelines, customer questions and concerns.

• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.

• Track customer information and concerns and enter data into database.

• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.

• Maintain new account files.

• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

• Provide timely and accurate information regarding missed stops or other customer concerns.

• Generate call-in work orders for drivers

• Download, distribute and answer all customer inquiries received via email.

• Take web request and process payments by phone.

• Process customer payments via internet and take cash payment’s as needed.

• Enter new subscription residential accounts into system.

• Run credit checks on new customers.

• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.

• Key all new/cancelled accounts into Tower system and verify in system.

• Scan all contracts into system and maintain records of them.

• Assist in completing the Affirmative Action log for all applicants.

Education, Training, Experience and Licensing/Certification Requirements

• High School Diploma or GED.

• One (1) to Two (2) years customer service call center experience preferred.

Who we are:

GFL Environmental is the only major diversified environmental services company in North America; operating across Canada and the United States; offering services in solid waste management, liquid waste management, and infrastructure development.

Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities, and households, providing a consolidated and sophisticated approach to meeting our customers’ needs.

GFL Benefits:

• Medical, Dental, and Vision coverage our industry leading benefits package
• 401(K)
• An environment to encourage professional growth and development
• Be a part of the Full-Cycle Project initiative – a way to give back to the community

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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